How to choose an advertising agency

With a dizzying array of options, choosing the right agency partner can confound even the most seasoned marketer. In this candid discussion, guest expert Kelly Hanratty and host Steve Mudd start to unravel the mysteries of agency selection. How should you evaluate agency culture and capabilities? How do you fuel agency creativity and build strong relationships? When should you fire your agency? When should an agency fire you? (Hint: No hitting allowed. Ever.)