“The field of play has evolved for L&D and now includes supporting a dynamic learning performance ecosystem. If the field of play changes, it implies we must evolve and adopt new rules of engagement.” What Gary is referring to here is the the Point Of Work. In this episode, the point of topic is the Point Of Work, which is broader than workflow learning and an essential area of focus if we (L&D) are to make a real difference in our organisations. KEY TAKEAWAYS Workflow learning is learni...
Jan 07, 2020•49 min•Ep. 33
Each week David has talked to guests about what lights them up in the world of people development across 31 episodes this year. As a way of wrapping this up for2019 in this episode, he shares a summary of his learning so far and looks ahead to next year. In 2020 truly understanding user-centricity, human-centred designed will be key and learning what this really is that will be important for every learning and development professional. By understanding what it is people are trying to do, the exp...
Dec 17, 2019•13 min•Ep. 32
"L&D is fast becoming more than just a support function, one that is a strategic partner to the effective operation of any business”: this is a phrase Jeremy McLellan uses in his LInkedIn bio and a great description of the value he brings to his employers. In this episode, we talk about how Jeremy has evolved his own practice, how he has brought his organisations along with him and achieved real business results. KEY TAKEAWAYS The paradigm shift in technology and its everyday applications ha...
Dec 10, 2019•36 min•Ep. 31
In this fascinating episode, David is in conversation with Haydn Bratt founder of MINDSET and a personal leadership coach. He works to change the ways people lead so people can express their brilliance in the workplace. They discuss the changing face of leadership and the different drivers that impact on business today. The old models of leadership are no longer achieving the results businesses are striving for so what needs to be different and how can it be achieved? This thought-provoking disc...
Dec 03, 2019•38 min•Ep. 30
More and more, forward-thinking organisations are exchanging traditional hierarchies for networks of empowered teams. These teams are more agile, connected by tech and may only be brought together for short amounts of time. In this podcast, we discuss the importance of measuring high performance in teams and what we need to do to develop them accordingly. KEY TAKEAWAYS There are now fusion teams that are brought together for a specific activity. You are not just part of a set team you are teamin...
Nov 26, 2019•41 min•Ep. 29
What is Resilience and Why is it such a Hot Topic? Interview with Dr Carole Pemberton, Resilience Expert and Developer of Coaches There has been a generation who have seen themselves as helicopter parents, watching over their children, but in reality, they are lawn mower parents, mowing out of the way any obstacles but resilience is the learning that you take from the things that go wrong when obstacles are overcome. All the time spent having adventures and playing with others is important in bu...
Nov 19, 2019•46 min•Ep. 28
In an article of the same name, Mike Bedford commentated on a revolution that he’s seeing - and experiencing - in the Learning & Development profession, and encourages us all to get involved. In this episode, we discuss the revolution, which is a backlash against ineffective practice and maintaining the status quo. KEY TAKEAWAYS Revolution is about change. In terms of an L&D revolution we need to change, but we also need to unite behind a common purpose. At present the L&D industry f...
Nov 12, 2019•44 min•Ep. 27
Andy Lancaster is Head Of Learning at CIPD and author of the book ‘Driving Performance Through Learning’, in which he charts a course for L&D that challenges traditional expectations and shows the way towards the future. In this episode, we explore the drivers of this change and how L&D can - and should - adapt to meet the needs of the modern workforce. Please note, as a special offer to listeners, the link below to purchase Andy's book will give you 15% off the cover price. KEY TAKEAWAY...
Nov 05, 2019•45 min•Ep. 26
Performance Consulting is recognised as a key skill-set for the modern L&D professional who wants to make a difference in their organisation. In this episode, Nigel Harrison helps us to understand what Performance Consulting is and how it’s helping L&D to align to its organisation to achieve more. KEY TAKEAWAYS Performance Consulting is how you ask your client questions to uncover the apparent need. It doesn’t assume that learning and training are the best solutions. Deliberate beforehan...
Oct 29, 2019•47 min•Ep. 25
Changes in the Retail landscape have meant that companies have had to adapt or collapse if they don’t meet the changing expectations of consumers. But a business can’t change if it’s people aren’t ready. In this episode, these changes are explored and Mike shares how River Island’s approach to L&D has had to adapt too. KEY TAKEAWAYS Challenges Resale and in particular fashion is facing real challenges with competition and changes in the buying trends of consumers. As a business, we have to f...
Oct 21, 2019•45 min•Ep. 24
Since it’s rise to prominence, e-Learning has promised so much and often failed to deliver. Is this the fault of the medium or the fault of L&D? This episode explores the evolution of technology-enabled learning and what it will take for L&D to truly capitalise on the potential of digital. KEY TAKEAWAYS L&D has had a strange relationship with technology. It has been very difficult to get the average person to engage with tech-based development, but although strides have been made, we...
Oct 14, 2019•48 min•Ep. 23
How do we know what we do works? Well, Kevin M Yates has made this his mission. In this episode we talk about how expectations of L&D have grown and how we need to adapt in order to demonstrate our impact. KEY TAKEAWAYS At a senior level in Learning & Development there seems to be a paranoia/anxiety that training isn’t getting results or equating to any kind of business performance, capability or change. There’s been a transition in the expectation of what L&D is. Decades ago, expect...
Oct 07, 2019•49 min•Ep. 22
Too often, L&D technology implementations promise so much and deliver so little. The word ‘transformation’ is used prior to launch but, due to lack of sustained engagement, driving traffic to justify the expenditure becomes the goal. In this episode of The Learning & Development Podcast, Lori and David talk about what it really takes to make large-scale, organisation-wide digital transformations successful. KEY TAKEAWAYS L&D transformations today mostly depend on learning experiences...
Sep 30, 2019•37 min•Ep. 21
“Data is the new black” according to Laura Overton. So how do we differentiate the fad from the facts? Laura has a unique perspective on L&D, which is as broad as it is deep. In this episode of The Learning & Development Podcast, we explore the applications of data and evidence-based practice in L&D, what these are and why we all need to pay attention. KEY TAKEAWAYS What’s different now? Unlike in the previous years where we have just started modernising some practices, the main focu...
Sep 23, 2019•46 min•Ep. 20
According to Bob Mosher, Workflow Learning is "learning that occurs while I do my job" - not when I stop work to engage in learning content like when we attend a course, complete e-learning, log into a webinar or other ‘learning activity’. It’s performance-focused and is measured in terms of its ability to deliver results. This conversation unpacks this, along with the 5 Moments of Need framework, and is a fascinating exploration of L&D practice that makes real difference. KEY TAKEAWAYS The ...
Sep 16, 2019•45 min•Ep. 19
Christopher Lind is Head of Global Digital Learning at GE Healthcare and a seasoned L&D executive. In this episode he talks about how speaking the language of business, rather than the language of L&D, has helped him influence his stakeholders, transform his function and do more with digital. KEY TAKEAWAYS One of the biggest differentiators in Christopher’s success is the ability to speak the language of business, as well as the language of L&D. In L&D there’s a tendency to be ca...
Sep 09, 2019•40 min•Ep. 18
Gemma Critchley is Head of Technology & Innovation for Learning at Aviva and her mission is to make work feel more like real life by focusing on creating effortless, useful, beautiful experiences that solve real business problems. We discuss this in detail in relation to the actual work Gemma and her team do and the results they seek. KEY TAKEAWAYS One of the most important things in learning and development is to design things with and for people, really focussing on what they care about, w...
Sep 02, 2019•47 min•Ep. 17
Agile is at risk of becoming a buzzword in L&D and misinterpreted, watered down or disregarded as just a fad. However, it’s working to help Sky move at pace, achieve more and achieve real results. In this episode, Tracey Waters, Director of People Experience at Sky, talks about her team’s adoption of Agile, what this actually means, and how it is experienced - from all sides. Discover today on The Learning & Development Podcast why we need to be disruptive with our L&D approaches (e....
Aug 26, 2019•45 min•Ep. 16
Here Technologies has a fascinating culture of autonomous learning that fits perfectly with their company culture. In this episode, Toby Newman talks about the shift that was made, what that looks like now, and his own journey from trainer to a totally modern Learning & Development professional. KEY TAKEAWAYS eLearning has changed radically over the years, putting far more control into the hands of users, and turning the experience into less of a teacher-pupil relationship. Access to online ...
Aug 19, 2019•46 min•Ep. 15
In the last 12 months, Adam has gone from Digital Learning Partner at ASOS, to L&D Manager for Revolut and, finally, Head of L&D at D&D London. And not because he’s flighty but because his skills are in high demand. In the episode, Adam talks about his rapid rise in L&D and what others can take from his focus and development. KEY TAKEAWAYS Resources before courses The sweet spot is where we can help people to get stuff done by creating things that speak to their challenges and qu...
Aug 12, 2019•42 min•Ep. 14
We did something different in this episode and took your questions. We posted on LinkedIn, Twitter and Facebook for suggestions and were overwhelmed by the response - and by the quality of the questions. So we discussed everything from David’s experience - what he’s most proud of, and what he’s no so proud of (in terms of L&D projects); about the current state of L&D’; overcoming challenges to modernising; and the future of the profession… But much much more as well. David is joined by A...
Aug 05, 2019•39 min•Ep. 13
'L&D Transformation' is a term that preoccupies L&D Leaders as much as it baffles us. So what does it mean? What does it really look like? And just as importantly, what is it not? Barbara Thompson has held titles in L&D Transformation and Innovation since 2007 and talks about why this is still an important topic today - and what we should all be doing about it. KEY TAKEAWAYS Transformation in L&D should mean examining the construct of the team, the operating model, governance, an...
Jul 29, 2019•43 min•Ep. 12
As L&D Manager for CastUK, Eva doesn’t just talk the talk, she walks the walk of modern, progressive L&D, focusing on business performance outcomes and creating learning experiences that combine digital and face-to-face. Hear Eva’s stories about her progress and her principles of Learning & Development in practice. KEY TAKEAWAYS Did you have an idea of how you wanted your L & D function to run? I wanted to move away from classroom-based training and to establish what great looked...
Jul 22, 2019•42 min•Ep. 11
Experience Design is a relatively new term in L&D and yet it has very quickly become an aspiration for forward-thinking functions around the world. Danny and David explore what Experience Design is, some great examples and how you can get started with it. Creating experience and using practical applications rather than shoving theoretical practice is highlighted in this episode of The Learning and Development Podcast. The big gap after the onboarding process of new employees will be filled i...
Jul 15, 2019•43 min•Ep. 10
It’s largely known that generational differences are an important factor for organisations but a different thing to know what we should do to attract, develop and keep younger talent. In this episode of The Learning & Development Podcast, David interviews Rowena Bach to discuss on how to handle different generations in the workforce. Learn also about the different challenges that Rowena has seen throughout her career. This conversation explores some of the things L&D teams - and Early Ca...
Jul 08, 2019•38 min•Ep. 9
Today on The Learning & Development Podcast, David talks to Nick Shackleton-Jones, the author of How People Learn and a genuine thought leader on Learning & Development, to talk more about how we can improve our learning and training strategies for our employees. It must be centred on how they could grow and develop themselves so we can expect high performance. Discover in this episode how we can use simulations to determine solutions, the pull and push method, producing content, and man...
Jul 01, 2019•50 min•Ep. 8
Work is evolving to meet the needs of globally focused organisations and in response to globally dispersed talent - and remote working has been a key factor in this shift. We know this, this is not news. But how we develop remote workers may be news. In this episode of The Learning & Development Podcast, we explore considerations for Learning & Development for supporting remote workers. David talks today to Perry Timms, an author, motivational speaker, a CEO, and a top HR influencer. Dis...
Jun 24, 2019•44 min•Ep. 7
Nigel Paine is a hard man to pin down to a profile, his LinkedIn page describes him as Learning Now TV presenter and podcast host but there is lots more, He teaches on a doctoral program at the University of Pennsylvania, works for the University of Chicago as part of their business school at the London campus and writes books about the world as he sees it. In this episode David and Nigel are discussing his latest book, Workplace Learning: How To Build A Culture Of Continuous Employee Developmen...
Jun 16, 2019•42 min•Ep. 2
‘Do stuff that works, affect the business, speak a language the business recognises because you are working on their priorities and show them how your work has made a difference in order to build the credibility to gain more currency to do more of the right stuff’ In this episode, David is in conversation with Simon Gibson. As seasoned L&D leaders, David and Simon discuss what L&D Transformation looks like today and the areas we need to change to achieve it. An insightful and practical c...
Jun 16, 2019•44 min•Ep. 5
‘You’re going to know your customers better than any system, Digital value is about human value, it’s about working with people to solve problems’ As a successful leader in Digital (at the BBC and at Ask.com ), Myles has observed L&D’s embracing of new technologies but also its failure to transform itself. We discuss what digital transformation really means and what it will take for L&D professionals to make the most of the opportunities that digital now offers. KEY TAKEAWAYS Digital cap...
Jun 16, 2019•41 min•Ep. 6
