E43: How Vipps MobilePay turns compliance into a competitive advantage
Jan 23, 2023•37 min•Season 1Ep. 43
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Episode description
As Head of Risk and Compliance at Vipps MobilePay, one of Europe's largest fintech companies, Silke Øverby knows that compliance is more than just a cost centre.
Join us to learn how compliance functions can help improve customer satisfaction, boost customer loyalty, and reduce the chances of litigation - all while driving business growth.
From this exciting episode, you'll learn:
- Strategies implemented to turn compliance into a driving force for growth (1:54 - 6:18)
- Balancing AML/KYC process in a fast-scaling business (6:18 - 8:46)
- Challenges faced in managing AML/KYC processes (8:46 - 11:14)
- Important KPIs for compliance departments (11:14 - 12:10)
- Biggest successes of Vipps MobilePay's risk & compliance team (12:10 - 13:37)
- Ensuring the compliance team remains agile (13:37 - 15:49)
- Changes to the compliance function & improvement to the Vipps MobilePay experience (16:00 - 17:13)
- Merging two compliance departments (17:13 - 19:50)
- Tone from the Top (19:50 - 21:27)
- Bringing compliance closer to the business function (21:27 - 23:29)
- The compliance bottlenecks, challenges, and opportunities in 2023 (23:29 - 30:30)
- Automating processes and decisions (30:30 - 32:54)
- Some great tips and tricks from Silke (32:54 - 36:13)
Tune in and enjoy!
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