Episode 7 - Client service delivery and KM; The pandemic and lessons learned, with Lucy Dillon

In this episode, Ben Firth speaks to knowledge, innovation and technology consultant, Lucy Dillon from Lucy Dillon Consulting. Lucy and Ben talk about and the delivery of services in the legal profession, as well as some of the lessons learned from the pandemic.

Lucy and Ben discuss how technology helps advance and enhance the delivery of legal services, and how tech’s explosion has evolved the knowledge management function. The way legal advice is delivered has changed since the pandemic, and the disaggregation of legal service delivery with offshoring and north-shoring is now a key part of KM. The race is on for law firms to showcase their services in the new legal world.