Episode 4 - Knowledge and modernising legal ops, with John Hovell

In this episode, Ben Firth speaks to John Hovell, founder of StraTactical about modernising legal operations, as well as some of the psychology aspects play into knowledge management, organisation development and diversity, equity and inclusion. They discuss the importance of recognising cognitive bias in knowledge management, acknowledging that there is unintentional bias due to the human nature of the work.

Ben and John look to the future of knowledge management, discussing tacit flow and how experience is shared, ideas are co-created, and learning happens at different levels of system. They look at how knowledge management goes beyond organisation boundaries, across country or even across other countries to ensure continued learning and improvement, and how tech creates an environment for knowledge to flow.