The Botched Software Update That Cost $600 Million

Sonos, the high-end speaker company, continues to reel from its disastrous app update last May. The company lost revenue and approximately $600 million in market capitalization. Then came the layoffs and a CEO exit. WSJ’s Ben Cohen explains.  See The Journal live! Take our survey!  Further Listening: - The Glitch That Crashed Millions of Computers  - The Snowballing Problems at Vail Resorts  Further Reading: - The $500 Million Debacle at Sonos That Just Won’t End  - Sonos Finally Hits the Hard Reset Button  Learn more about your ad choices. Visit megaphone.fm/adchoices