This week I summarize my Irresistible Keynote and explain the five keys to building an AI-powered Superworker company. And as you’ll hear, they revolve around the value of people, not the value of technology. It’s funny how we think AI is “different” and we personify it. It’s basically a tech platform, and if you think about it that way you’ll be much better off. Additional Information No, Entry Level Jobs Are Not Going Away Why AI Is A Job Creator, Not A Job Destroyer Reinvent your Career: Gali...
Anshul Sheopuri , Executive Vice President, People Operations & Insights, Mastercard, talks with Kathi Enderes about the company’s method for using AI in HR. From Build vs Buy decisions and approaches to govern the roll-out of AI to specific examples of use cases, he explains how to use AI strategically across a fast-growing, tech-first company at the forefront of AI innovation—and he gives tips on how to get started. Additional Information Artificial Intelligence in HR: Certificate Course i...
This is a fascinating conversation with Josh Newman , the Global Head of People Strategy & Experience, at WPP . WPP, the world’s leading advertising agency, has around 100,000 employees and a fascinating agency-specific organization around the world. Josh explains the business and operating model for WPP, and how it became an $8.1 Billion market cap business. Over the last year WPP’s board wanted to look at the workforce and find ways to improve productivity (“the Workforce Intelligence Proj...
Recent comments from Anthropic CEO Dario Amodei claims that we’ll have a “white collar bloodbath” in jobs and 50% of jobs are going away, leading to 20% unemployment. I believe this is completely incorrect, and in this podcast I explain why. Tech leaders may have a distorted perspective because so much of their energies go into pure software development – there’s a much bigger positive effect happening. (The Superworker effect.) Background Why Entry Level Jobs Are Not Going Away The Rise Of The ...
This week I discuss Cornerstone Galaxy , the new, integrated version of Cornerstone, which includes Skyhive, Edcast, Grovo, Tailspin, and other technologies built in. As you’ll hear, Cornerstone is the largest enterprise learning platform company in the world and they’re getting very aggressive with bundling, pricing, and features. At the same time I discuss the role of other competitors such as Docebo, Oracle, Workday, SAP, and the role of Sana and Galileo Learn (our new offering). There’s lots...
This is a fascinating and essential podcast about leadership, AI, HR, and business transformation, featuring Tanuj Kapilashrami , the CHRO and Chief Strategy Officer of Standard Chartered. In this conversation, Tanuj talks about the strategic direction of Standard Chartered Bank, her role as Chief Strategy and Talent Officer, and the importance of aligning organizational capabilities with business strategy. She discusses the transformation of work processes, the integration of AI, and the evolvi...
Welcome to Galileo Learn, the world’s first AI-native platform for all areas of corporate learning and professional development. And yes, Galileo Learn is also the new, dynamic version of The Josh Bersin Academy, and also your personal professional development coach. As the world’s first AI native platform for learning, Galileo Learn delivers an exciting new learning experience and the most dynamic, productive way to build content in the market. And in an exciting new innovation, Galileo Learn c...
This week I dig into digital twins and AI and why I believe the “pedagogical” approach to corporate learning is going away. While we will always have educational programs in business, the L&D world is going in a wild new, positive direction. This podcast explains the forgetting curve, spaced learning, and what I call “the curiosity cycle” in business. Does this mean “the death of courseware?” In some ways the answer is yes, so listen in. Additional Information Galileo Now Embedded Into Servi...
In this episode we hear from Irena Flego Maric , Global Talent Acquisition Leader and HR Technology Strategist at Foundever , one of the largest customer service companies in the world. She describes how the company is transforming its highly demanding recruitment process with next-gen AI. The company uses Maki People’s AI-powered solution to manage massive scale of hiring, sometimes recruiting 2,000 customer service reps over a weekend while handling millions of applications each month. And eve...
This week I discuss the total re-engineering of HR and business software and why the “functional application” approach is going to be destroyed by workflow-oriented systems. I apologize for the slightly awkward voice, I recorded this on a long walk this morning! I discuss ServiceNow , Maki People , Galileo , Hubspot , Salesforce , HiBob , Workday , SAP , Paradox , and many other innovative systems. Come to Irresistible 2025 in a few weeks to hear and see more! Additional Information Galileo Now ...
This week we announce the deep integration of Galileo , the world’s AI Assistant for HR, into ServiceNow (Now Assist) and the fast-growing HCM system HiBob . This means you can now access Galileo in the flow of work. Additional Information Announcement Details The Mercury Release of Galileo Signals a New Era for Intelligent Agents Q&A: Get Galileo for ServiceNow Q&A: Get Galileo for HiBob...
This week, in advance of major announcements from us and other vendors, I give you a good overview of the AI Agent market, and discuss the new role of AI governance platforms, AI agent development tools, AI agent vendors, and how AI agents will actually manifest and redefine what we call an “application.” I discuss ServiceNow, Microsoft, SAP, Workday, Paradox , Maki People , and other vendors. My goal today is to “demystify” this space and explain the market, the trends, and why and how your IT ...
In this episode of the WhatWorks podcast, Dara Engle , CHRO of ORIX USA, speaks with Kathi Enderes to explore the power of systemic HR in transforming a global organization. Discover how Dara navigates the complexities of leading HR in a multinational context, leveraging her extensive experience to drive strategic alignment and transformation. From building resilient cultures to managing change in a fast-paced environment and coaching senior executives, Dara shares invaluable insights and advice...
In this week’s podcast I discuss my meetings with many companies in Europe about “how to rapidly implement AI” to improve productivity and scale. And every single company is being asked to do this now, some with very mature and sophisticated plans. So the first question I ask is “how do we implement AI to improve the productivity of the company” and then “how do we also do this within HR?” Well now that we’re a few years into this journey, the land mines and lessons are becoming clear, and I dis...
This week I discuss this massive shift toward “AI-Native” applications and systems which are radically different from traditional HR Tech, with a particular focus on L&D. I also explain how new AI architectures are so completely different from our traditional types of HR platforms, and how vendors have to be more expansive with their thinking. Vendors here include Sana, Degreed, Docebo, CodeSignal, Arist, Uplimit, and many other pioneers to come. (I recorded this on a walk today so it sounds...
Alfredo Thompson , Chief People Officer at Royal United Hospitals Bath, NHS Foundation Trust, talks with Kathi Enderes about how he is leading an end-to-end transformation of talent acquisition and onboarding for the Trust. Built on principles of customer orientation and systemic HR®, the organization shifted recruitment from a compliance-oriented fulfillment center to a business growth function , using a combination of mindset shift, process redesign, technology enablement, and cross-functional...
This week I detail the whole story: how the $360 billion corporate learning market is being blown up by AI . This tidal wave has now arrived, with every major company asking “how can I get rid of a third of my training department and deliver skills faster in the flow of work?” What happens to the Chief Learning Officer? What happens to the LMS? Is Instructional Design going away? What happens to needs analysis? And What are the new jobs in L&D being created? And in this new world, will we ev...
Introducing the Galileo Mercury Release: a new reasoning model, extensive new data and information from Lightcast, the Universal Competency Framework from SHL, and our first “consultant mode” feature, Intelligent Benchmarking. Galileo is now the essential AI tool for HR professionals around the world. Get Galileo Today!
This week the economic environment changed, with new US reciprocal tariffs launched on 180 countries. The net impact, which is hard to predict, is lots of strategy discussions about manufacturing, redeployment of resources, price increases, and possible economic slowdown. In today’s podcast I explain what this means to you, as an HR leader or HR professional. Additional Information The White Collar Recession Is Real: What Should We Do About It? The Rise of the Superworker: Reinventing Jobs, Care...
Jörg Dersch, CHRO at XPAY, joins Kathi Enderes to discusses innovation in HR and how CHRO’s can stay ahead. He also shares advice to CEOs about their role in HR issues. He shares his journey into HR leadership and how HR leaders can become true strategic partners in their organizations. From navigating digital transformation to building business acumen, Jörg offers valuable insights into what it takes to succeed in today’s highly-innovative, tech-enabled HR landscape. Jörg’s advice – “You own th...
What’s the solution to political, economic, and global conflict? It’s not more anger and competition, it’s kindness. In this podcast I try to convince you that Kindness, the act of listening, caring, and helping, is a real secret weapon. Additional Information The World Happiness Report (which proves that trust and social connections matter more than money) Edelman Trust Barometer 2025: Crisis of Grievance Kindness at Work: Our Research and UC Berkeley Research Irresistible: The Seven Secrets of...
Today I wanted to briefly discuss the impact of US Tariffs on manufacturing talent. As many of you know, decisions about where to locate manufacturing are very big and very important. As you’ll hear, much of your company’s response may come down to talent and skills issues, since manufacturing skills are in short supply. I hope this conversation helps you think through the fast-changing economic issues our companies face. Additional Information New Certificate Program: Building A Skills Strategy...
Today I talk with Vijay Swaminathan, the CEO and co-founder of Draup , one of the most amazing data and insights providers in HR. Vijay and his partner Vamsee Tirukkala were the original founders of Talent Neuron, a pioneer in talent planning. Now, with Draup, they’ve gone an order of magnitude beyond to build a data platform that identifies skills, technologies, competitors, labor market trends, and a myriad of financial and organizational data to help companies benchmark themselves, plan, hire...
Josh Bersin discusses the AI-powered revolution in corporate learning, highlighting the decline of L&D's influence, the challenges faced by the industry, and the potential of AI to transform content creation, curation, and personalization. He emphasizes the need to rethink L&D strategies, team structures, and the overall approach to learning in the modern workplace, advocating for a more strategic and dynamic role for L&D professionals.
Tigran Sloyan, CEO of CodeSignal , talks with Kathi Enderes about his company’s mission to transform skills assessment and development with AI. He shares insights from his experience at Google, where he recognized flaws in hiring practices that prioritize resumes over actual skills. Tigran explains how CodeSignal evolved from technical skills assessments to AI-driven personalized learning. He emphasizes the importance of a skills-based approach and using generative AI to make skills development ...
Everyone is talking about productivity, layoffs, and job redesign. In this week’s podcast I share much of what we’re learning in AI-based job design, all with a focus on productivity. I discuss the role of Reejig , Gloat , Draup and the shift from “ skills-based organizatio n” strategies to “ task and activity ” redesign. And I also share my experiences with the “chainsaw” model of layoffs. Additional Information Busting Bureaucracy: Are Layoffs The Only Way To Go? How To Create Talent Density T...
In this episode of the WhatWorks podcast, Caryn McGarry, CHRO of ICF, describes her journey to CHRO how she manages HR in a highly competitive professional services company. Caryn shares insights on the detailed nature of the C-suite partnership and how her unique career path contributes to her C-level business role today. ICF is a large professional services company headquartered in Washington, DC with over 7,000 employees globally. Additional Information Why Is It So Hard To Be A Chief HR Offi...
After an intense week in Europe at an HR Technology conference, I want to share my deep perspectives on Trust, which is in very short supply these days. Not only do European leaders mistrust the US right now, the Edelman Trust Barometer shows that 2/3 of employees no longer trust the CEOs of their own companies. In an effort to help you think this through, I share the three dimensions of trust and give you some important things to think about in your own career and in your role as an HR professi...
After a long week of meetings about AI transformation with many companies, I want to highlight the big paradox we face. On one hand, AI is now seen as a proven, pragmatic solution to productivity, growth, and customer experience. So every company is pushing for AI transformations in every domain. But on the other hand, AI is also likely to eliminate many routine jobs, already leading to a white-collar recession. (White collar and college educated workers are having a hard time finding new jobs.)...
This week I summarize some of the hard-hitting AI transformation and productivity stories we’re hearing from clients, and I explain the various ways to approach these topics. I also discuss the surprising pushback on DEI and how workforce fear and stress has risen in our companies. All this leads to a new and important new role for HR leaders: driving and leading the push toward productivity and automation throughout the company. And finally I try to give you some perspective on the Elon Musk DO...
