Lessons from Universal Studios
Apr 25, 2017•8 min
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Episode description
This episode we are going to make the final stop on our Florida Customer Experience Tour.
Lessons from Universal Studios:
- Keep your entrance sharp. Make people feel they have entered someplace special.
- Do something different. Don't directly compete with the big names.
- Find your niche and become known for something specific.
- Consider the design of your product and customer experience.
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