The global services market is expected to grow at 8% compound annual growth between now and 2028, representing a $1.7 trillion opportunity. But partners looking to seize on this opportunity face a slew of challenges. Establishing a services offering for customers demanding the scale of the cloud and complex technologies like AI is difficult without the right service provider, for example. Whether you're already offering cutting edge IT services or just scaling within your region, it's a huge ben...
Nov 05, 2025•23 min•Ep. 328
It’s Halloween! And what better way to mark the day than discuss one of the biggest horror stories of October? We are of course referring to the AWS outage, which on 20 October took down some incredibly notable websites and caused global disruption. It’s the latest, most severe example of why data centers are considered critical infrastructure – and acts as a stark reminder to IT administrators that even big tech can fall foul of technical errors. Of course, October hasn’t just been defined by n...
Oct 31, 2025•34 min•Ep. 329
Business software is evolving faster than ever before, with advancements such as AI spurring developers to introduce new ways of working and interacting with the software layer. But by and large, business hardware has stayed much the same for the past decade. With a few notable exceptions, the laptops, desktops, and portables we use for work today are simply evolved versions of what we were using in 2015. Is this set to change? And what could the hardware of the future look like? In this episode...
Oct 24, 2025•26 min•Ep. 327
San Francisco has played host this week to one of the biggest tech conferences of the year, Salesforce Dreamforce. The stalwart event has seamlessly transformed from being all about cloud for the best part of 20 years to being heavily AI focused in the past two years. What can we learn from the pronouncements – and contradictions – being delivered on stage this year? In this episode Jane speaks to Rory, who has been on the ground this week reporting from Salesforce Dreamforce 2025. Highlights "T...
Oct 17, 2025•29 min•Ep. 326
The rise in popularity of generative AI has been centered largely around cloud AI, with popular chatbots and models accessed via API or dedicated websites. But with the right hardware, AI models can also be run on-device – and PC manufacturers are rushing to fill this niche. AI PCs are quickly becoming the norm for new product lineups, with specialized hardware to run certain AI processes on-device, alongside integrated AI assistant software. But what are the main benefits of this technology to ...
Oct 10, 2025•31 min•Ep. 325
As developers have embraced AI to a greater degree, many have hailed the rise of so called vibe coding, in which broad prompts are given to AI models to produce refined code that's actionable and in many cases deployable. But vibe coding also comes with risks, because by its very nature it's more of a hands-off activity. It decreases the degree to which developers can explain what their code is doing, and may lead to them overlooking vulnerabilities. How serious is this risk, and what are the po...
Oct 03, 2025•33 min•Ep. 324
In modern businesses, your data is your value. This is not a new concept, but it can be a struggle to understand where to start when it comes to harnessing your data effectively. Unstructured data, which can be generated in massive quantities before it ever produces value, can be especially difficult to handle. But if this task is completed correctly, businesses can future-proof their operations and lay the groundwork for future AI deployments. What solutions are available to turn unstructured d...
Oct 02, 2025•43 min•Ep. 323
The UK has immense AI potential, according to some of the biggest names in tech, with Nvidia CEO Jensen Huang having described the region as being in a “Goldilocks circumstance” due to its strong AI ecosystem and rich academic history. This month, the US tech ecosystem made its first significant contribution to recognizing this reality with tens of billions invested in the UK ecosystem. Will it pay off? And what does this investment mean in practical terms? In this episode, Rory welcomes back Ro...
Sep 26, 2025•23 min•Ep. 322
Identity management in security has been a difficult issue for many years, but the arrival of AI and AI agents has only complicated this picture. In addition to human and machine identities, cybersecurity professionals now have to handle potentially 1000s of AI agent identities across MCP and API endpoints. How can businesses handle all of these complications while maintaining their cybersecurity? In this episode, Rory speaks to Art Gilliland, CEO of cybersecurity firm Delinea, to discuss the th...
Sep 19, 2025•35 min•Ep. 321
Artificial intelligence has made data more useful and accessible to businesses than ever, but if businesses want to get the most from their data they have to get it in a fit state to use. There’s a significant disconnect between IT specialists, CEOs, and other parts of the business when it comes to understanding what this means and how ready they are, however. Research from Informatica found 69% of IT teams rate their data quality as excellent or very good, barely half of business leaders say th...
Sep 15, 2025•31 min•Ep. 320
The flow of data is core to businesses all around the world – how much can be transmitted, and at what speed, is a fundamental aspect of IT systems ranging from cloud computing to the frontier of AI models. In data centers, the tech sector is focused on reducing latency, improving bandwidth, and reducing energy consumption to improve AI performance and lower operating costs. But achieving these goals by shifting about current technology can only go so far. Increasingly, firms are looking to cutt...
Sep 12, 2025•25 min•Ep. 319
Digital sovereignty is an issue that has been bubbling away in the background of IT for some time but doesn’t often see the limelight. In this episode of the ITPro Podcast, we’ve decided to change that. From sovereign clouds to AI, Jane McCallion and Ross Kelly dig into what digital sovereignty is, how it’s being used, and its relationship with AI, cloud, and national data regulations. Highlights “The World Economic Forum describes digital sovereignty as the ability to have control over your own...
Sep 05, 2025•23 min•Ep. 318
In a recent episode of the podcast, we discussed the potential for AI to actually replace developer jobs. This is a complicated issue, as one has to consider both the accuracy of outputs – how well LLMs can code – as well as what execs think it can do. Well, AWS CEO Matt Garman has weighed in this month, calling replacing devs with AI “the dumbest thing” he’s ever heard. Elsewhere in August, Cisco has engaged in a round of layoffs, despite healthy figures in its recent financial report. What doe...
Aug 29, 2025•17 min•Ep. 317
This episode was first published on 13/10/23. The role of chief information security officer is among the most important in any firm. CISOs shoulder a heavy burden, with responsibility for protecting their company’s data, infrastructure, and associated assets. As the tech stack has grown, so too has the pressure on those in the role. CISOs have to shepherd technologies including machine learning, artificial intelligence, and edge computing. Gartner predicts that nearly half of all IT leaders cou...
Aug 22, 2025•39 min•Ep. 316
Every now and then, international law enforcement announces a stunning takedown of a cyber crime group. Typically realized in the form of website shutdowns, in which the National Crime Agency logo is emblazoned across the dark web site of would-be hackers, these are powerful PR moves to show that cyber crime doesn’t always pay – and the seriousness with which law enforcement approaches these crimes. But the truth is, hackers continue to operate. And sometimes, the very groups that have been bill...
Aug 15, 2025•17 min•Ep. 315
For years, we humanities graduates have been told variations of the following message: you’re better off learning to code, because we’ll always need developers but writers will go the way of the dodo. But advances in AI since 2022 have put this to the test. While human writers are no doubt being forced to compete with AI-written content, developers are also being asked to outsource more and more of their work to large language models in a bid for improved productivity. While AI-generated code ca...
Aug 08, 2025•28 min•Ep. 314
As the old saying goes, it never rains but it pours. And, seeing how we’re based in the UK, it would be fitting that the month this most accurately described in 2025 so far has been July. In the past four weeks, two almighty security stories have broken, with far-reaching implications for the tech sector and beyond. First, we learned that the China-backed hacking group Salt Typhoon had critically breached the US National Guard for more than a year – and has potentially gone undetected in other U...
Aug 01, 2025•15 min•Ep. 313
Ransomware payments could soon be a thing of the past in the UK – at least that’s the hope of new controls and mandatory reporting requirements to prevent ransomware from inflicting damage on UK businesses. Under government proposals, public bodies and operators of critical national infrastructure would be banned from paying up when they’re hit by ransomware – and other businesses would have to be transparent when they decide to cough up the cash. But can we really put a lid on ransomware? And m...
Jul 25, 2025•20 min•Ep. 312
Cyber attacks can feel a layer detached from the real world. Yes, businesses frequently see IP stolen, get frozen out of systems, or have data wiped by malicious actors. But if you haven’t got your finger on the pulse, cyber attacks can also fail to register in your day to day. But there are instances where cyber attacks come crashing into the lives of everyday people, and become impossible to ignore: when attackers go after critical infrastructure and operational technology. Breaches and malwar...
Jul 18, 2025•43 min•Ep. 311
As organizations race to train more and more advanced AI models, as well as deploy existing models at scale, an enormous amount of time and money is being invested in expanding AI infrastructure. All around the world, data centers are becoming more and more important, bringing data and computing power together to get the most out of AI workloads. But this is far from a simple process. Without the right data center architecture, assembled with rigorous testing, organizations can’t achieve the ful...
Jul 16, 2025•37 min•Ep. 310
The level to which firms are already using AI varies according to technological maturity, strategic focus, and on an industry by industry basis. But what’s clear is that from the smallest to the largest businesses, the landscape is already shifting. We’ve spoken about AI agents on the podcast before – the promise of autonomous AI activity – but it’s only now that businesses are beginning to put more faith in these tools. How is AI already being used to improve business processes? And what will p...
Jul 11, 2025•19 min•Ep. 309
This episode was first broadcast on 20 September 2024. When people talk about the environmental impacts of data centers, normally the discussion focuses on energy usage. It’s something we’ve talked about at several points this year already, with reference to growing efforts to house AI workloads in green data centers that run on renewable energy to reduce their carbon impact. But while we can generate nearly limitless amounts of green energy, there is a decidedly finite amount of water in the wo...
Jul 04, 2025•24 min•Ep. 308
If you’re looking to adopt AI right now, you’ll likely have heard the term ‘AI agents’. These systems can complete complex tasks autonomously, without user input. But no doubt some of the audience will be thinking: “haven’t we heard this before?” Indeed, robotic process automation and software robots have been available since the turn of the century, completing multi-step, repetitive tasks for businesses without human oversight. How have we evolved from robots to agents? And how can both be used...
Jul 04, 2025•30 min•Ep. 307
June has been another busy month for IT and technology news. Whether it’s new naming conventions for cybercriminal groups, Britain’s big tech potential, and national security concerns over lost government devices, we’ve got a lot to unpick. ITPro’s news editor Ross Kelly and reviews editor Bobby Hellard step in for Jane and Rory this week to chew that fat on some of the biggest IT news stories of June.
Jun 27, 2025•21 min•Ep. 308
AI reasoning models have emerged in the past year as a beacon of hope for large language models (LLMs), with AI developers such as OpenAI, Google, and Anthropic selling them as the go-to solution for solving the most complex business problems. However, a new research paper by Apple has cast significant doubts on the efficacy of reasoning models, going as far as to suggest that when a problem is too complex, they simply give up. What's going on here? And does it mean reasoning models are fundamen...
Jun 20, 2025•17 min•Ep. 306
Any modern enterprise generates reams of data, which can be difficult to correctly store, process, and use without the right approach. This has become even more important in the face of AI. Before any leader can begin implementing AI across their workflow, they must first ensure they’ve prepared data at the right scale – and across its entire lifecycle. Data integration, in which data from across a business is combined into a single stream, can be a huge help here. But where do you start with th...
Jun 18, 2025•17 min
In the fast-changing world of cybersecurity, IT leaders have to keep up with evolving threats and new technologies to stay ahead of attackers. With nation states lending a hand to threat groups with more pointed aims than ever before, alongside the double-edged sword of greater AI adoption in cybersecurity, there’s never been a more worrying – and exciting – time to specialize in the field. This episode was recorded live at RSAC conference in San Francisco by Scott Becker, director of Webinar pr...
Jun 13, 2025•31 min
We’re past the peak cloud hype of the 2010s and now well into the era of cloud maturity. But even as businesses have come to terms with multi-cloud and hybrid cloud models, new considerations have arisen, such as the growing push for cloud sovereignty and regional data center demand. AI has put additional pressure on firms to figure out exactly what they’re running in the cloud – as agentic AI drives organizations to consider ‘always on’ workloads and whether this is feasible in a public cloud m...
Jun 06, 2025•35 min
May has been a busy month for news in the IT world, with cyber attacks hitting retailers across the UK and Microsoft laying off over 800 developers. In this episode of the ITPro Podcast, Jane is joined by news and analysis editor Ross Kelly to discuss three of the most significant news stories of the past month and wish Java a happy 30th birthday. Highlights “A significant portion of [the redundancies] are in Washington state, in the US, the heartland of Microsoft headquarters. It comes at quite...
May 30, 2025•24 min
Dell Technologies World has just come to a close in Las Vegas and there is no doubt that the company is – in its own words “all in on AI”. From laptops to services, data center infrastructure and partnerships, everything is being led by AI. What this means in practice for IT decision makers and business leaders can sometimes be hard to divine, however. This week, Jane sits down with John Roese, chief technology officer and chief AI officer at Dell Technologies, to dig into the practical effects ...
May 23, 2025•27 min
