How Do Customers Evaluate Your Organization?
Jan 13, 2018•26 min
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Episode description
Colin Shaw and Professor Ryan Hamilton discuss how customers evaluate your organization. They do so buy looking at the interactions they have, but this is also affected by the 'Halo' that you project. What does this mean for your organization? How can you use this to improve your Customer Experience? Evaluate the people they are dealing with? What affects this evaluation? What do the organizations do?
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