The Insurance Innovators Podcast

Insurance Innovators•shows.acast.com

Welcome to the Insurance Innovators Podcast, where we’re bringing you a series of exclusive interviews recorded on-site at our Insurance Innovators events in London, Copenhagen and Nashville.

Over the course of the series, our superstar speakers will be sharing insights on everything from claims inflation to the insurance of automated vehicles. Stay tuned – we’re bringing the future of insurance directly to you!

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Last refreshed: July 25th, 2025 at 11:30 PM ⓘ

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Episodes

Bracing for claims inflation in 2023 and beyond | Fraud & claims series

In this episode, recorded on-site at Insurance Innovators Fraud & Claims , we’ll be hearing from three claims leaders on how insurers can brace for claims inflation in 2023 and beyond. Listen to our podcast below to hear insights from Ian Thompson ( Group Chief Claims Officer, Zurich), Robin Challand (Business Development Advisor, Ageas) and James Russell (Head of Claims Transformation, esure) on: Where claims inflation is hitting the hardest, and why Strategies to put the brakes on claims i...

Sep 14, 2023•13 min•Season 1Ep. 5

Putting customer needs first: the FCA’s new Consumer Duty

In this episode of the Insurance Innovators Podcast, we’ll be hearing from James Edmonds (Director, Investor in Customers ) on how insurers should respond to the FCA’s new Consumer Duty framework. Listen below to hear insights on: The four Consumer Duty outcomes that insurers must now comply with Whether insurers are paying enough attention to the new framework How insurers can prepare for upcoming Consumer Duty checkpoints Whether the FCA’s framework goes far enough in protecting insurance cust...

Aug 03, 2023•18 min•Season 1Ep. 4

Facing disruption head on: succeeding in the age of innovation | USA series

Listen to this week’s episode, recorded on-site at Insurance Innovators: USA, to hear insights from Andreas and Sudheendra on: How insurers can continue to innovate as financial pressures increase The priorities that must be kept in mind when defining a digital strategy How leaders can promote a strong culture that navigates disruption and facilitates growth Hosted on Acast. See acast.com/privacy for more information....

Jun 27, 2023•14 min•Season 1Ep. 3

Insuring the green transition | Nordics series

In this episode, recorded on-site at Insurance Innovators Nordics we’ll be hearing from two insurance professionals on how insurers are responding to the green transition. Listen to our podcast below to hear insights from Mats Dahlquist (CEO, Trygg-Hansa) and Bente Sverdrup (SVP Sustainability, Gjensidige) on: The opportunities that the green transition presents to insurers, and the keys to seizing these opportunities How policymakers should act to further support a sustainable change The prereq...

Jun 15, 2023•17 min•Season 1Ep. 2

AI, empathy & the human touch | Fraud & claims series

From the rise of straight-through processing to the rise of ChatGPT, it is clear that AI has the potential to revolutionise the insurance value chain, from underwriting to claims. That being said, some are concerned that the increased of AI will damage insurance by stripping away the essential qualities that make us human, such as empathy and emotional intelligence. At our Insurance Innovators: Fraud & Claims event, I sat down with Niamh McConville (Head of Claims Operations, Generali ) to u...

Jun 13, 2023•11 min•Season 1Ep. 1

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