How To Manage Apologies In A Crisis
Episode description
Key Takeaways:
- Growing your empathy isn’t useful only for external public situations and organizational crises, it’s also useful for interpersonal situations, your relationship with other people.
- Empathy is all about witnessing and validating what’s going on with someone. It’s all about making somebody feel seen and heard.
- The biggest part of communication is nonverbal. When speaking, mind your tone, your posture, and your overall vibe or energy. These things often speak louder than words.
- Admit what you did wrong, take full responsibility, and pledge to do better. That’s the best way to approach crises.
“Part of influence is empathy, setting aside your agenda - whatever you think or feel - and tapping into what someone else is thinking or feeling, allowing them to be really seen and heard and understood.”
“The ability to empathize it’s like a super highway. It clears away the blocks, it allows you to move past things, it just makes stuff go away.”
“The faster you can take responsibility for what happened, the faster that this will all just go away.”
- Maryanne Dersch
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Ask for and receive all you want, need, and deserve without feeling rejected, ineffective, or pushy. Learn to manage your mindset, lead yourself and others more effectively, and have the meaningful conversations that drive your most important work.
Get your free starter kit today at www.theinfluentialnonprofit.com
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