Leveraging Outsourcing & Automation to Enhance Your CX
Oct 05, 2022•30 min•Season 2Ep. 10
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Episode description
Our guests today are Adam Rennert and Mike Dolloff of InflowCX. In this episode, the team talks about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.
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