Dave Hoekstra, Product Evangelist at Calabrio
Nov 11, 2021•36 min•Season 2Ep. 1
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Episode description
In this episode, our guest is Dave Hoekstra, Product Evangelist at Calabrio. Today's topic is all about Workforce Engagement Management or WEM. We chat with Dave about the evolution of WFM to WEM, the benefits of WEM for your agents, his call center career, and Calabrio's WEM solutions.
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