88: The Power of Mirroring Clients’ Words
Jul 14, 2023•22 min
Episode description
There's one communication technique in the skill set of FBI hostage negotiators that stands above the rest.
One they describe as being the closest you'll get to a jedi mind trick.
It's called "mirroring".
Here's what it does in conversation: Facilitates bonding and trust, creates connection and empathy, buys you time to regroup your thoughts, and gets someone to open up (and keeps them talking). So, how can you use this in conversations with prospects and clients?
We discuss:
The biological and psychological reasons that mirroring is so powerful
Why servers who mirrored customer's orders got higher tips
Two ways to start mirroring words with prospects and clients
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Resources:
The featured partner for this episode is Knudge, an automated system to help clients actually follow through on their tasks and reach their financial goals
Connect with Brendan Frazier:
RFG Advisory
LinkedIn: Brendan Frazier
X:@jbrendanfrazier
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