The Human Centered Design Podcast (This is HCD) | Service Design & UX - podcast cover

The Human Centered Design Podcast (This is HCD) | Service Design & UX

The Human Centered Design Networkwww.thisishcd.com
Welcome to This is HCD, the premier podcast for human-centered design, with well over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Tune in, get inspired, and shape the future with This is HCD!
Last refreshed:
Follow this podcast in the Metacast mobile app to refresh it and see new episodes.
Download Metacast podcast app
Podcasts are better in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episodes

'Playful by Design' with Prof Sonia Livingstone and Kruakae Pothong

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, we welcome Professor Sonia Livingstone with Kruakae Pothong from the London School of Economics, also involved in Playful By Design. The discussion focuses on childhood development and incorporating design into children's lives. Kruakae, originally from Thailand and with a background in journalism,...

Nov 27, 202358 min

'Catalina Bonavia: Transforming Lives - Designing a Health-Enhancing Toilet in Argentina'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this eye opening episode, we meet Catalina Bonavia, known to friends as Cata, who is Head of Service Design for Three6.com.au. Originally from Argentina, now living in Melbourne, Catalina has worked on some very interesting projects as an industrial designer, not least a remarkable health-enhancing toilet design...

Nov 15, 202334 min

Ben Dunn Flores ‘Innovative Inhabitance: Pioneering Your Path to Cooperative Homeownership’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I'm delighted to have you with me for another cracking episode this time with Ben Dunn Flores, Co-Founder of Roost. I’d stumbled across this start up late one night on a post that was exploding on LinkedIn that challenged the status-quo about home ownership in the UK. I openly admit in this episode that I am privil...

Oct 31, 202344 min

Aoife Dooley 'Creative Sparks: The Journey from Inspiration to Award Winning Childrens Book Author'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I'm delighted to have you with me for another cracking episode this time with Aoife Dooley, one of Ireland’s most talented illustrators. We connected several years ago at an event where we both were speaking at, and stayed in touch afterwards. Aoife’s created several beautiful children’s books over the last decade,...

Oct 24, 202335 min

'Fostering Emotional Well-being: The Samaritans’ Impact on Heldiney Pereira

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this profoundly moving episode, we dive deep into a transformative journey with our distinguished guest, Heldiney Pereira. Heldiney candidly shares his story of navigating life’s tumultuous waters, marked by personal loss, questions about self-worth, and the search for meaning. Emphasizing the pivotal role that ...

Oct 19, 202342 min

Nicole Lachenmeier 'UN-Designing Complexity: Beyond Templates to True Visualization'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In 'Designing Complexity: Beyond Templates to True Visualization', we dive deep into the transformative world of data design. Nicole, a Swiss graphic designer, joins us to unpack the philosophy behind visualizing intricate concepts. Through enlightening discussions, we explore the journey from narratives to visuals...

Oct 09, 202336 min

'Whispers of Innovation: The Cochlear Impact' Patrick & Jen Hoffner

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode we dive deep into the realm of cochlear implants and the profound impact they've made on the lives of one of the coolest young men that I have ever met, Patrick Hoffner. In this episode we speak with Jen, his Mum, and Patrick and hear about the journey that Patrick has been on since having cochlear ...

Oct 06, 202339 min

Leon Barnard 'Wireframing for Everyone'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I'm delighted to have you with me for another cracking episode this time with Leon Barnard, co-author of the brand spanking new book on A Book Apart, called Wireframing for Everyone. Leon, Michael and Bill all work for one of my absolute favourite UX businesses, Balsamiq. A wire framing tool that when it came out i...

Oct 03, 202343 min

How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this exclusive interview, dive deep into the realm of service design with Patrick, co-author of "Orchestrating Experiences" and a key figure at Harmonic. From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Har...

Oct 02, 202349 min

Juan Prego 'Playful Pathways: Nurturing Growth and Learning through Play'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work. But what about if your job was to help unlock the potential, and you encourage play to do that in the workplace? Well, earlier this year,...

Sep 21, 202346 min

Opher Yom-Tov 'Designing Futures: The Journey of the World's First Chief Design Officer at ANZ Bank'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom Tov. And as mentioned over recently, exited ANZbank in Australia. Where after seven years, he was a crucial piece of their journey towards becoming more design centric. At the time of editing, there ...

Sep 17, 20231 hr 22 min

Mollie 'The Resurgence of Gaeilge: Irish with Mollie's Effort to Save the Language from Extinction'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame. Now Mollie is from Dublin and has been on a mission to spread the love of my native language, Irish, or as we say in Ireland, Gaeilge. To give you a very brief background on our history in Ireland, we spoke Irish up until t...

Sep 12, 202337 min

Hector Garcia 'Unleashing Ikigai: Finding Purpose and Fulfillment in Life'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes. Hector has written two of the best selling books on this topic, and is based in Japan himself. In this conversation, I get into areas of the ...

Sep 07, 20231 hr 18 min

Greg Bernarda 'Leading Ecosystems'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the ...

Sep 01, 202353 min

Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more ef...

Aug 14, 202339 min

Introducing This is HCD (Spotify Trailer)

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd This podcast has been producing content since 2017, and as we rapidly approach our 1-millionth download, I am so proud of the back catalogue that we have available that includes conversations that cover topics like service design, ethical design, trauma informed design, facilitation, embedding design, working withi...

Aug 14, 20232 min

Neil Theise ‘Navigating Complexity'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of today's podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he to...

Aug 14, 20231 hr 5 min

Sarah Clearwater ‘The Intersection of Design and Leadership: Navigating the Journey’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper. Website: https://www.sarahclearwater.com/ LinkedIn: https://...

Jul 11, 202352 min

Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey. The day before the event, myself and Florian spent some time together and hung out and explored the office where...

Jun 15, 20231 hr

Katie O'Donoghue 'Artful Minds: Nurturing Children's Emotional Growth Through Art Therapy'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode of the Makers & Doers Podcast, I speak with Katie O'Donoghue, an artist and author of several beautiful children’s books. Katie is an art psychotherapist and is in the process of completing her PhD in Health Psychology in UCL. Katie speaks to me today about the power of introducing art and desig...

Jun 01, 202345 min

Justyna Turek ‘A fresh perspective:The Role of Human-Centered Design in Sustainability’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this conversation I caught up Justyna Turek, founder of many businesses and based in Sweden. Justyna works most often with Next Agents and Change Pilots in Poland. We speak about the work that they have been focussed on for over a decade, sustainability and design. I wanted to explore how they got into it, as I ...

May 25, 202335 min

Zoë Rose ‘Design Through Time: Unraveling the Evolution of Methodologies and Frameworks’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this conversation I caught up Zoe Rose, of Great Question in Australia. We speak about the background and history of design methods, as far back as 1950. Zoe is a well of information on this topic, and proves to be a really fun and enjoyable exploration back in time… Links https://www.linkedin.com/in/zoerose/ ht...

May 18, 202343 min

Manuel Lima ‘The New Designer: Pioneering Perspectives’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd On Manuel Lima’s website, he mentions “a celebrated voice on UX design and data visualization who has spent the past 15 years leading design teams and building cutting-edge digital experiences at companies like Google, Codecademy, Microsoft, Nokia….”. His first three books were breathtakingly beautiful. If you like...

May 16, 202351 min

Frank Müeller ‘Revolutionising Work Spaces with Playmobil Pro: the Ultimate Tool for Creativity and Collaboration’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this conversation I caught up Frank Mueller, of Playmobil Pro. Frank is Managing Director of GBI Global Business Innovation in Munich. We speak the incredible kit that I recently bought for the new Makers & Doers School that I have launched, which is a design school for children aged 6-12. We speak about how...

May 11, 202340 min

Pietro Jarre ‘No such thing as sustainable mining’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Pietro Jarre has a doctorate in geotechnical engineering. He’s a specialist in geotechnical and environmental issues on waste rock deposits, mining infrastructures, landfills and brownfields. Since 2015, his focus is on the environmental and social impact of digital technologies. He’s founder of Sloweb association,...

May 09, 202354 min

Steffi Kieffer 'Designing with AI: Exploring the Intersection of Artificial Intelligence and Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hey folks, I’m delighted to bring you two exclusive interviews from a very special event that I attended recently in Nuremberg in Germany called Teaming with AI. A few weeks ago, as I was driving to Northern Ireland, I mentioned to my wife, about an event my friends Markus Hormess, Adam Lawrence and Florian Bailey ...

May 03, 202333 min

Emily Hamilton ‘Designing Second Chances: Breaking the Cycle’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this conversation I caught up Emily Hamilton, Senior Strategic Designer at Paper Giant in Australia. We speak about a project that Emily worked on recently that was related to recidivism and working with people who recently left a Justice facility. We speak about the project in detail, the methods used and outco...

May 03, 202338 min

Scott Jenson ‘Part 2 of 2: Open Source Design Movement: How Designers can help change the game’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this conversation I caught up with the second part to my conversation with Scott Jenson to explore how Designer can actively get more involved with the free and open source software movement. We speak more about why this is of such an interest to Scott, and he gives his awesome advice to others on how they can g...

Apr 27, 202331 min

Darjan Hil ‘The Art of Visualising Complexity’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd A number of months ago, I was researching for my keynote in Scotland in June this year, and I stumbled across the work of Superdot studio in Switzerland. I was blown away by all the amazing work that they had done and was thrilled to see that they were in the process of publishing their book, Visualising Complexity...

Apr 25, 202343 min

Steven Russell 'The Rise of the Autonomous Bus: A Look into the Future of Transit'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with Steven Russell, a service designer and now Innovation Manager at Stagecoach bus in the UK. We chat about autonomous buses - a project that Steven has been working on for quite some time. Now, no longer in the realms of movies like Back to the Future 2, it’s not too far away. How far I h...

Apr 20, 202339 min
Hosted on Transistor
For the best experience, listen in Metacast app for iOS or Android