The Human Centered Design Podcast (This is HCD) | Service Design & UX

The Human Centered Design Network•www.thisishcd.com

Welcome to This is HCD, the premier podcast for human-centered design, with well over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Tune in, get inspired, and shape the future with This is HCD!

Last refreshed: August 19th, 2025 at 11:23 AM ⓘ

Follow this podcast in the Metacast mobile app to refresh it and see new episodes.

Follow on

Apple Podcasts

Spotify

RSS

Podcasts are better in Metacast mobile app

Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episodes

Andy Polaine & Simon McIntyre 'Service Designing Education' (Part 2 of 2)

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd This episode is the second part in a two-part series with Andy Polaine, the regional APAC design director for Fjord and Simon McIntyre who is the Associate Dean of Education in UNSW, formally COFA, the College of Fine Art and Design. In the first part, we spoke about the problems faced in education and spoke about ...

Mar 12, 2018•33 min

Chirryl-Lee Ryan 'Are we making things better with Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello, welcome to another episode of This is HCD. My name is Gerry Scullion, and I’m a Human Centered Design Practitioner based in Australia. The episode that you are about to hear was recorded in Melbourne CBD so would like to acknowledge the Boonwarung people of the Kulin nation as the traditional custodians of t...

Feb 26, 2018•38 min

Rachael Mullins 'Bring out your inner UX writer'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'ThisisHCD20off' Sign up https://auth.smaply.app/sign-up Check out This is HCD x Sutsu rang...

Feb 12, 2018•31 min

Andy Polaine - 'Is Education Broken?' (Part 1)

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'ThisisHCD20off' Sign up https://auth.smaply.app/sign-up Check out This is HCD x Sutsu rang...

Jan 29, 2018•42 min

Elizabeth Pek - 'What makes a good designer?'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello! In this episode, we spoke with Elizabeth Pek, Director of Experience Design at BT Financial Group, about what she believes makes a good designer. This episode is jam-packed with information for both Designers and Design Managers alike. This episode was hosted by Adrienne Tan and Mark Catanzariti. Creators &a...

Jan 15, 2018•25 min

Eduardo Kranz - 'The intersect of Service Design and User Experience Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day to day basis. We didn't get into the definition of what service design is or isn't or any of...

Jan 02, 2018•29 min

Gerry Gaffney (Live audience) 'How forms reveal the true nature of an organisation'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'ThisisHCD20off' Sign up https://auth.smaply.app/sign-up Check out This is HCD x Sutsu rang...

Dec 18, 2017•38 min

Cyril Secourgeon 'The secrets of successful stakeholder engagement in large organisations'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks. We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and di...

Dec 04, 2017•25 min

Panel Discussion 'Diversity at work: understanding & breaking through the barriers'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'ThisisHCD20off' Sign up https://auth.smaply.app/sign-up Check out This is HCD x Sutsu rang...

Nov 19, 2017•31 min

Kirsten Mann 'Why Organisations are designed not to value Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'ThisisHCD20off' Sign up https://auth.smaply.app/sign-up Check out This is HCD x Sutsu rang...

Nov 05, 2017•38 min

Jennifer Philippe – ‘Building HCD at Scale’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in organizations. Creators & Guests Gerry Scullion - Host Stef Murphy - Produce...

Oct 19, 2017•30 min

Tarra Van Amerongen - 'Why your idea never gets built and the story of business designers as the unsung heroes of service design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'ThisisHCD20off' Sign up https://auth.smaply.app/sign-up Check out This is HCD x Sutsu rang...

Oct 10, 2017•29 min

Barbara Spanton - 'Disposable design and our obsession with the redesign'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, we caught up with the wonderful Barbara Spanton from Ottawa in Canada. Barbara is a UX lead in Shopify and in this episode, Barbara is joined by Aman Braich, Principle designer for Intuit Australia, as well as Mark Catanzariti, service designer at Telstra. In today’s episode, we discuss the industr...

Sep 02, 2017•29 min

Megan Dell - 'What does effective design leadership look like?'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd ‍ Download this Episode | RSS Feed | iTunes | PocketC In this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper into the or...

Aug 17, 2017•32 min

Adrienne Tan - 'How Service Design and Product Management co-exist'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, we speak Co-Founder of leading Australian product management consultancy Brainmates. We discuss how the roles of service design and product management work together within organisations. Martin Dowson is Head of Design Forward at Lloyds Banking Group a small team who design 3-10 yrs into the future...

Jul 23, 2017•44 min

Anthony Quinn 'Dealing with career challenges, and increasing your influence as a designer in your organisation'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd We caught up with Anthony Quinn recently and had a fascinating conversation. For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from peopl...

May 19, 2017•44 min

← Prev

Hosted on Transistor

For the best experience, listen in Metacast app for iOS or Android