#02 Hotel Growth Podcast | How the General Manager role has changed

Mark Yates is an experienced hospitality General Manager, having trained with Relais & Châteaux and worked his way up from front office management at The Savoy to holding General Manager positions for properties such as Ashdown Park, The Atlantic Hotel and Careys Manor. In this wide-ranging episode, Mark explains how the General Manager role has changed since we emerged from the COVID years and how hoteliers should approach rate management.