Payroll shouldn’t be painful but in home care, it often is. In this episode, Amy Taylor and Troy Brooks talk with Shelby Betts of WHIRKS Payroll about the biggest challenges agencies face when managing payroll, and how to fix them. Discover why outsourcing payroll can streamline your operations, reduce risk, and even improve employee retention. 🔗 Listen on Spotify, Apple Podcasts, and visit https://thehomecareexperience.com Chapters: 0:00 – Intro & Why Payroll Hurts 1:32 – Meet Shelby Betts...
Jul 24, 2025•48 min•Ep. 9
Did you know that your “healthy” hospice agency could owe Medicare millions—years after the fact? In this episode of The Home Care Experience with T&A , Amy Taylor and Troy Brooks explain the hospice aggregate cap and its devastating impact on unprepared providers. From the nuances of daily rate limits to the risks posed by patient transfers and average length of stay, this is essential for anyone in the home care space. Expect honest stories, practical strategies, and some surprising revela...
Jun 09, 2025•23 min•Ep. 8
Welcome to The Home Care Experience with T&A ! In Episode 7, Amy and Troy explore the complex—and often misunderstood—world of buying and selling home care agencies . If you've ever thought about selling your agency, acquiring another, or advising someone through the process, this episode is for you. Get practical legal and financial guidance, learn what mistakes to avoid, and walk away with a much clearer idea of what it takes to succeed in a home care M&A. You’ll Learn: What a proper M...
May 12, 2025•51 min•Ep. 7
In this episode of The Home Care Experience with T&A , hosts Amy Taylor and Troy Brooks welcome guest Denise Bell—former home care agency owner, skincare brand founder, and bold advocate for personal growth. From Kodak cubicles in the '80s to Grammy swag bags in 2024, Denise walks us through her transformative journey through entrepreneurship, burnout, and rediscovery. She shares how home health taught her about the selflessness of nurses, why she left it all behind, and what it really means...
Apr 23, 2025•40 min•Ep. 6
Understanding Texas Medicaid Rate Enhancement—and why it matters for Personal Assistance Services providers In Episode 5 of The Home Care Experience with T&A , Amy Taylor and Troy Brooks unpack the complexities of this powerful but often misunderstood Texas program. From how to enroll and measure compliance, to using bonuses strategically and avoiding devastating recoupments, this is a must-listen for PAS providers and agency owners. Whether you’re new to rate enhancement or trying to protec...
Apr 02, 2025•32 min•Ep. 5
Cash flow is the lifeline of any home care business. In this episode, hosts Amy Taylor and Troy Brooks dive into the financial strategies home care providers need to stay afloat, especially in uncertain times. From securing lines of credit to smart financial planning, they break down how to build a safety net that ensures long-term success. 💡 What You’ll Learn in This Episode: Why cash reserves are essential for home care providers How a line of credit can safeguard your business The importance...
Feb 17, 2025•28 min•Ep. 4
In this conversation, Amy Taylor and Troy Brooks delve into the critical topic of cybersecurity within the home care sector. They discuss the increasing threats posed by cybercriminals, particularly in healthcare, and the importance of implementing robust security measures. The conversation covers various aspects of cybersecurity, including the types of attacks, preventive strategies, the role of insurance, data management practices, and the legal implications of breaches. They emphasize the nee...
Feb 03, 2025•45 min•Ep. 3
In this conversation, Amy Taylor and Troy Brooks discuss the current state of the home care industry, focusing on the increasing scrutiny in hospice care, the financial impacts of COVID-19, and the challenges faced by home health providers, particularly in relation to Medicaid. They explore the unique issues in pediatric home care, the regulatory scrutiny surrounding documentation, and the importance of seeking the right help in navigating the complexities of the industry. The discussion highlig...
Feb 03, 2025•30 min•Ep. 2
In the inaugural episode of the Home Care Experience podcast, hosts Amy Taylor and Troy Brooks share their extensive backgrounds in the home care industry, discussing their motivations for starting the podcast and the insights they hope to share. They emphasize the importance of community, the challenges faced in home care and hospice, and the need for agility in operations. The conversation also touches on the evolution of regulations, the significance of building relationships, and the lessons...
Feb 03, 2025•36 min•Ep. 1
🎙️ Introducing The Home Care Experience with T&A —a podcast that goes beyond the surface to explore the real stories, challenges, and insights from the home care and hospice industry. In this teaser, get a glimpse of what’s to come as hosts Amy Taylor and Troy Brooks bring their expertise, humor, and candid conversations to the mic. From navigating the complexities of caregiving to industry-changing insights, we’re here to share knowledge and build community. 🔹 Why do caregivers burn out—a...
Jan 29, 2025•1 min
