ClassPass' Founder on the Twists & Turns of Growing the Popular Fitness Startup

When Payal Kadakia quit her job at Warner Music Group, she didn't have a backup plan. She knew she wasn't happy in her job, but she wasn't sure what she wanted to do next. After a few weeks of soul-searching, she decided on her next move: She was going to start a fitness search engine to help people uncover new classes in their area. Three years and several pivots later, Payal's landed on a business model that works.