Tracy Whitelaw, Chief Digital Officer of the Local Government Association of Queensland and the 2021 Executive Leader of the Year Award for leadership in eGovernment joins the show to discuss why the challenges being faced by governments in Queensland, Australia are not unique to this region. We also talk about the greatest challenges facing government executives today, her advice for industry partners looking to make a change, and shares a compelling use case for IoT in public sector.
Jul 18, 2022•49 min•Ep. 78
Barry Lowry, Chief Information Officer for the Government of Ireland joins the show to discuss his priorities for his country’s digital transformation efforts and the ways he intends to center around his citizens. We also tall about how he has seen the role of the government CIO evolve, the ways he responded during the pandemic to support his various stakeholders, and how he is leading for a data-centric mindset.
Jul 05, 2022•53 min•Ep. 77
Greg Spotts, Chief Sustainability Officer of the City of Los Angeles’ Bureau of Street Services joins the show to talk about his thoughts on why sustainability has received even more focus over the past few years in both the public and private sectors than it had before. We also discuss how these programs can be key enablers for their stakeholders, why it is so important to make “smarter” streets, and his recommendations for cities looking to build more robust sustainability programs in the futu...
Jun 27, 2022•40 min•Ep. 76
Catherine Luelo, Chief Information Officer for the Government of Canada joins the show to discuss how she is refreshing Canada’s digital strategy and improving government’s use of data. We also discuss her time as CIO at Air Canada when she navigated arguably the hardest period of time the global commercial aviation industry has ever faced with the pandemic, the risks and rewards of digital transformation, and the push to establish single digital identities for Canadians in support of their citi...
Jun 14, 2022•57 min•Ep. 75
Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered de...
Jun 02, 2022•1 hr 6 min•Ep. 74
Nate Nash, Senior Vice President at GovExec and Founder of GovTribe joins the show to discuss some of the latest trends happening in government contracting and ways for organizations to respond effectively to some of the changes. We also discuss the risky origin story of GovTribe, his latest research into IDIQ consumption and competition, and how to use data to get ahead of the RFP cycle.
May 27, 2022•37 min•Ep. 73
Jay McBain, Chief Analyst at Canalys for Channels, Partnerships and Ecosystems, keynote speaker, author and recently named a Top 8 Global Influencer by Channel Partners joins the show to discuss why the next decade of the channel ecosystem will be pivotal as the technology industry undergoes a major transformation. We also talk about how marketplace are going to disrupt the current model, the importance of “orchestration” and the growth that could bring to companies, and what governments need to...
May 20, 2022•45 min•Ep. 72
Karl Alzner, former National Hockey League defenseman with the Washington Capitals and Partner Manager at ThunderCat Technology joins the show to talk about lessons that he learned during his career in the NHL and how they have translated to his new role in the government space. We also discuss why he decided to move into the public sector industry, what it takes to have staying power in challenging environments, and shares what some of the growing pains have been during his transition.
May 07, 2022•45 min•Ep. 71
Billy Biggs, Vice President of Public Sector at WalkMe joins the show to discuss his views on the state of the customer and employee experience landscapes in government. We also talk about how the pandemic has impacted procurement in the public sector, he illustrates the importance of data for CX strategy, and his thoughts on hiring as we navigate what some are calling the “Great Resignation.”
Apr 25, 2022•38 min•Ep. 70
Francisco Salguero, Digital Acceleration Architect at Salesforce and Former Chief Information Officer at Federal Communications Commission joins the show to discuss why technology is not the most important aspect to government digital transformation. We also talk about the impact Brazilian Jiu-Jitsu has had on his career, his advice to industry as they engage public sector leaders, and some of the non-technical challenges he faced sitting in the CIO role.
Apr 12, 2022•44 min•Ep. 69
Daniel Mathews, Head of the Federal Government Practice at WeWork and the Former Commissioner of GSA’s Public Buildings Service joins the show to discuss how the pandemic and telework has changed the landscape of Federal real estate. We also discuss how WeWork is supporting data-driven decisions on the government’s building footprint, how the internet of things can support workplace evolution, and his thoughts on the future of work in government.
Apr 01, 2022•46 min•Ep. 68
Major General Garrett Yee, Deputy Director at the Defense Information Systems Agency (DISA) joins the show to discuss his career in the United States Army and tough lessons he has learned along his journey. We also talk about what pulled him into military service, his priorities for the agency as it evolves, and his thoughts on what the biggest challenge the industry is facing right now and into the future.
Mar 22, 2022•36 min•Ep. 67
Airis McCottry Gill, Executive Director, Employee Experience and Organizational Management at the U.S. Department of Veteran’s Affairs joins the show to discuss her thoughts on the recent Executive Order for Customer Experience and how she sees it impacting the EX landscape in government. We also talk about why the development of journey maps has changed the approach to EX at the department, how she has enabled a culture centered around data, and her advice to women in the government technology ...
Mar 15, 2022•1 hr 2 min•Ep. 66
Jonathan Benett, Technical Director for Digital Government Solutions at Adobe and the Former Chief Enterprise Architect at USDA joins the show to discuss why legislation like the 21st Century Integrated Digital Experience Act (IDEA) and the recent CX executive order have made this a “renaissance time” when it comes to improving government experience. We also talk about lessons he learned from his time as a government executive, how technology is enabling the workforce of the future, and why digi...
Mar 03, 2022•46 min•Ep. 65
Kristen Holmes, Vice President of Performance Science at WHOOP and NCAA D1 All-American, National Champion and Hall of Fame inductee joins the show to discuss the importance of being data-driven and how to build a couture around data to drive positive impact. We also discuss the work WHOOP is doing to support performance of military service members, ways that organizations can help mitigate employee burnout, and the biggest challenges she sees when trying to change an organization’s mindset....
Feb 24, 2022•48 min•Ep. 64
Mark Lee, Executive Vice President for Global Public Sector at ICF International joins the show to discuss ways he has seen the pandemic accelerate and alter the future of government work. We also talk about some of the ways he has worked with customers as they have learned to navigate the new normal, what agencies should be prioritizing and they look to redefine their customer experiences, and some of his predictions for the next government fiscal year.
Feb 15, 2022•41 min•Ep. 63
Clara Conti, Vice President and General Manager of Red Hat Public Sector joins the show to discuss how she has navigated the COVID-19 pandemic and what best practices she learned over the past couple years that can be leveraged for organizations operating in the new normal. She also shares her thoughts on the Federal government’s progress around cloud adoption, attributes agencies should be focused on when evaluating a new company or technology, and advice for young women entering the government...
Feb 03, 2022•41 min•Ep. 62
Nicole F. Smith, M.Ed, Ranked #3 Nationally Recognized Leadership and EQ Coach, Speaker, Best Selling Author, and the CEO of JMS Creative Leadership Solutions joins the show to discuss how to improve as a leader with an eye towards the next-generation workforce. We also focus on improving your emotional intelligence, how to enhance your business and personal relationships, and the increasing importance of empathy in every touchpoint we have with our stakeholders.
Jan 27, 2022•50 min•Ep. 61
Justin Herman, Global Head of Public Sector at Twilio and former Emerging Citizen Technology Leader at the General Services Administration (GSA) joins the show to discuss the impact that the recently enacted Executive Order for Customer Experience will have moving forward. We also discuss how trends like augmented reality and the Metaverse will change the CX landscape, how smart cities will align to digital experience, and how cloud adoption can support innovation in 2022 and beyond.
Jan 12, 2022•47 min•Ep. 60
Alex Castro, Founder and CEO of ReM Score and bestselling author of “Measure, Execute, Win!” joins the show to discuss ways that government organizations should be using data to optimize their decision-making and operations. We also discuss how organizations can adapt to the new normal and how the “fail fast” mentality lauded in Silicon Valley for driving change can actually be an inhibitor on the next-generation workforce.
Jan 03, 2022•44 min•Ep. 59
Simon Godfrey, Chairman for Public Sector at techUK and Director of Government Relations at BT Group joins the show to discuss technology trends impacting the public sector and predictions for 2022. We also take a look back and some of the biggest ways public sector was impacted in 2021 and discuss policies that could drive larger adoption of emerging technologies in government moving forward.
Dec 13, 2021•47 min•Ep. 58
Dr. Joe Perez, Senior IT Lead at North Carolina Department of Health and Human Services and Chief Technology Officer at Solontek joins the show to discuss how data is changing the landscape in government and ways for leaders to support a culture change around information. We also have a conversation about why is it so challenging for government to roll out technology as quick as the private sector, predictions on how data will continue to change government, and what challenges keep a CTO up at n...
Dec 06, 2021•46 min•Ep. 57
Nicolas Chaillan, the former Chief Software Officer for the U.S. Air Force and current Prevent Breach CTO joins the show to discuss the reasons behind his dramatic resignation from his role at the Department of Defense earlier this year. We also dive into his entrepreneurial background which had him start his first company at 15 in France, a six-month plan he built that could see the United States catch up to its advisories in the AI race, and his predictions for the Department of Defense moving...
Nov 29, 2021•41 min•Ep. 56
Alec Ross, the New York Times bestselling author of “The Raging 2020s" and former Senior Advisor for Innovation to Secretary of State Hillary Clinton joins the show to talk about the catalyst for his latest book and what he thinks about today’s social contract with government and industry. We also dive into challenges he faced at the State Department trying to bring diplomacy into the 21st century and why he thinks the Pentagon needs Silicon Valley nerds more than ever.
Nov 17, 2021•34 min•Ep. 55
Nadia Hansen, the former Chief Information Officer for Clark County, Nevada joins the show to talk about the challenges she faced as the IT chief for the United States’ 11th largest county and how she plans to support global communities in her new role with the experience she has gained in her time as CIO. We also discuss how she navigated a nearly $1 billion budget deficit during the pandemic, some of the accomplishments that she is most proud of as CIO, and her advice to her successor as they ...
Nov 08, 2021•39 min•Ep. 54
James Burd, Chief Privacy Officer for the Cybersecurity and Infrastructure Security Agency (CISA) at Department of Homeland Security joins the show to discuss some of the key initiatives we should be focused on within the recent cybersecurity executive order. We also discuss his priorities and challenges as a privacy officer, ways governments can make themselves a less attractive target for cyber attacks, and whether online elections are in our future within the United States..
Oct 26, 2021•42 min•Ep. 53
Lloyd McCoy, Market Intelligence Director for DLT Solutions joins the show to discuss some of the market opportunities he is seeing for the U.S. Federal Government in both the civilian and defense sectors. We also discuss some of the key trends that have been drivers of IT growth, what new policies he sees impacting significant cloud adoption in government, and his predictions on where spending might be prioritized in the next few years.
Oct 13, 2021•46 min•Ep. 52
Mohammad J. Sear, eGovernment Advisor and Futurist at EY joins the show to discuss his predictions for the future of digital transformation for the global public sector market. We also discuss how data is playing a role in transforming government organizations cloud strategies, how the pandemic has changed the approach for DX, and how government should be prioritizing in their CX evolution.
Oct 04, 2021•45 min•Ep. 51
Jeremy Rissi, Vice President of Global Public Sector at Splunk joins the show to discuss some of the key findings from their most recent report, “The State of Data Innovation 2021.” We also discuss ways global government organizations are using data to improve daily decisions and actions in every aspect of their mission, characteristics that make organizations data-centric leaders, and his recommendations in helping your organization become more information-driven.
Sep 23, 2021•36 min•Ep. 50
Shubhi Mishra, Chief Executive Officer at Raft joins the show to talk about how her company is changing the way government and defense organizations innovate by bridging the gap between humans and data. We also discuss how will remote work will play a part in the diversification of the workforce, advice for companies that want to be more than just another technology vendor to their customers, and her thoughts on whether this acceleration of DX during the pandemic is here to stay.
Sep 10, 2021•39 min•Ep. 49
