174: The One with the DoD Chief Experience Officer
Mar 21, 2025•45 min•Ep. 182
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Episode description
Savanrith Kong, the First Chief Experience Officer for the United States Department of Defense joins the show to discuss why customer experience is critical in defense and national security. He also shares personal reflections on his leadership journey, insights from building the DoD's CX office from the ground up, and the strategic importance of storytelling, data-driven decisions, and user-centric design within large government organizations.
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