Send us a text In this powerful episode, host James Cronk welcomes back leadership expert Andy Stangenberg from Q Principle to tackle one of the most critical challenges facing golf clubs today: how to effectively coach and engage a multi-generational workforce. Andy reveals why traditional "training" methods are failing and shares his proven three-tier approach to employee development: coaching, mentoring, and counseling. Through compelling real-world examples and practical strategies, he demon...
Jun 27, 2025•53 min•Season 3Ep. 5
Send us a text In this powerful episode of The GIG Podcast, host James Cronk welcomes back Todd Keirstead, a PGA professional, world-renowned trick shot artist, and passionate advocate for adaptive golf. Todd shares his deeply personal journey as a skin cancer survivor, detailing his experience with nine surgeries and his mission to raise awareness about sun protection in the golf industry. The conversation reveals startling statistics: while 7% of the general public will develop skin cancer, th...
Jun 26, 2025•43 min•Season 3Ep. 4
Send us a text In this inspiring episode of The GIG Podcast, host James Cronk sits down with Tiffany Gordon, Vice President of the PGA of Canada and soon-to-be first female president of the organization. Tiffany shares her remarkable 35+ year journey in the golf industry, from her early days as one of only a few female golf professionals to her current leadership role. She offers valuable insights on the evolving landscape for women in golf, both as professionals and players. Tiffany discusses h...
May 08, 2025•51 min•Season 3Ep. 3
Send us a text In this industry-focused episode of The GIG Podcast, host James Cronk speaks with performance coach Tim O'Connor on strategies that can revolutionize coaching methodologies for golf professionals. Tim, author of "Getting Unstuck" and "The Feeling of Greatness: The Moe Norman Story," brings a unique perspective shaped by his experiences as a caddy, journalist, and coach who has worked with the ManKind Project for over 20 years. The conversation explores how integrating holistic coa...
May 06, 2025•50 min•Season 3Ep. 2
Send us a text In this insightful episode of The GIG Podcast, host James Cronk welcomes Paul Dank, a leading expert in member vetting from Kennis Member Vetting, to discuss the critical role thorough background checks play in preserving and enhancing club culture. Through compelling real-life examples, Paul reveals common gaps in traditional vetting processes and outlines why relying solely on member nominations and basic checks leaves clubs vulnerable to serious risks. Paul delves into how adva...
Mar 27, 2025•50 min•Season 3Ep. 1
Send us a text This episode of The GIG Podcast features an enlightening discussion with Laurie Martin, also known as "Trauma Mumma," who brings over three decades of experience in risk deterrence and crisis/trauma education to the table. With a history of responding to major global crises like 9/11 and the Oklahoma City bombing, Laurie offers profound insights into the necessity of crisis preparedness in the club industry. Host James Cronk and Laurie delve into practical strategies for building ...
Sep 05, 2024•44 min•Season 2Ep. 15
Send us a text In this episode of The GIG Podcast, James Cronk interviews Jake Gordon, CEO & Co-Founder of Noteefy, a groundbreaking tee time-reservation and booking platform designed to optimize revenue for golf course operators. The discussion explores Jake's path from discovering his passion for golf as an adult to co-founding Noteefy, a company that has swiftly grown since its inception. We also get into Jake's journey as an entrepreneur, highlighting his experiences and insights enterin...
Jul 29, 2024•51 min•Season 2Ep. 14
Send us a text In this insightful episode of The GIG Podcast, we sit down with James Wilkinson, the innovative Founder and Managing Director of Albatross Digital, to explore the transformative changes in golf marketing that are currently happening around us. As the golf industry continues to evolve, staying ahead of the curve is crucial for club owners and operators. This episode delves into the cutting-edge strategies and technologies reshaping how golf clubs engage with members and attract new...
Jul 18, 2024•49 min•Season 2Ep. 13
Send us a text Are you ready for a mind-blowing revelation? The unexpected truth about boosting your golf coaching business's profitability and efficiency will leave you in awe. Get ready to discover a game-changing approach that's surprisingly effective in increasing your income and the satisfaction of your students. Curious to know more? Tune in for some eye-opening insights that will revolutionize your golf coaching career. Christofer Nassil, a golf enthusiast and seasoned business coach, has...
Apr 29, 2024•38 min•Season 2Ep. 12
Send us a text Do you want to revolutionize the way crisis management is handled in your club and improve communication? Get ready to uncover solutions that will enhance crisis management and communication within your club. Get ready to amplify your crisis management abilities and effectively communicate within your club. Our special guest is Corey Saban. Corey Saban is an Emmy-nominated journalist and crisis management expert with years of experience in the club industry. As the founder of CS M...
Feb 01, 2024•40 min•Season 2Ep. 11
Send us a text Join us as we delve into the world of golf with Nacho Giraldo, a philanthropist and advocate for Park Golf. Park Golf is an exciting initiative to bring the game of golf to new generations of young golfers. Park Golf will give kids an opportunity to experience the thrill of golf by breaking the barriers of access, cost, time, and intimidation. On this episode of the GIG Podcast, discover the barriers to golf participation and the innovative solutions needed, but be prepared for a ...
Dec 14, 2023•45 min•Season 2Ep. 10
Send us a text The importance of inclusivity in the golf industry cannot be overstated. Fostering an inclusive environment is not only important when trying to be an employer of choice, but it also helps to create a welcoming atmosphere that allows all individuals to enjoy and participate in the sport. By promoting inclusivity, clubs can inspire positive change and ensure that everyone, regardless of their ability, has an opportunity to connect, learn and grow through the game and business of go...
Jun 16, 2023•55 min•Season 2Ep. 9
Send us a text Does any of this feel familiar? You’re frustrated from constantly having to repeat yourself and not being understood. You have anxiety from not being able to effectively express your ideas and having them fall on deaf ears. You feel powerlessness from trying different tactics to communicate your message, and not seeing the results you desire. In a world of quick gratification, it can be difficult to effectively communicate as a leader. Poor communication can lead to confusion, fru...
Feb 13, 2023•50 min•Season 2Ep. 8
Send us a text As employers in the hospitality industry, it can be hard to find and retain employees and doing so is essential for any hospitality-based business to succeed. It can also be difficult to create a workplace environment that is inviting and enjoyable for all team members. On this episode of The GIG Podcast, James sits down with Robin Turnill, Founder & Managing Consultant of Pivot HR Services. Robin is an HR expert with experience in the golf and hospitality industry and has bee...
Feb 06, 2023•49 min•Season 2Ep. 7
Send us a text On this episode of The GIG Podcast, we are talking to Ben Lorenzen, the Creative Director, Chief Memory Officer, and Director of Vibe at Champions Run in Omaha, NE. Ben has been in the club industry for nearly a decade and has also become a popular public speaker where his purpose is to inspire people to be greater than they thought they could ever be! On this episode, Ben shares his unique approach to club marketing which is based on creating magical moments and memories for memb...
Jan 30, 2023•51 min•Season 2Ep. 6
Send us a text Would you believe that the Club Management industry is one of the most challenging and difficult industries to succeed in? It takes a special type of person to thrive, and Tom Wallace is one of those people. With a career that spans from a young 14-year-old shoe shiner to his current role as a partner at one of the most respected consulting firms in the golf industry, Tom Wallace has seen it all. On this episode of The GIG Podcast, Tom reveals his secrets to success and how he has...
Jan 23, 2023•55 min•Season 2Ep. 5
Send us a text Are you a club manager struggling to create an irresistible brand for your facility? If so, you’re not alone. With an estimated 38,000 golf courses on the planet, it’s difficult to differentiate yourself and capture your customer’s attention. On this episode of The GIG Podcast, we sit down with Gair Maxwell, a storyteller brand strategist and self-described history junkie who has shared speaking stages with icons such as Richard Branson and Gene Simmons. His book, BIG LITTLE LEGEN...
Jan 16, 2023•1 hr 8 min•Season 2Ep. 4
Send us a text Are you looking for ways to make your golf club the safest place it can be for your employees, members, and guests? Safety and compliance are often overlooked components of running a successful golf club, yet they are essential - and Ben Gibson of The Toolbox Team knows this better than anyone. On this episode of The GIG Podcast, Ben Gibson explains the importance of safety and compliance within the golf industry and how The Toolbox Team is helping golf clubs around the globe crea...
Jan 06, 2023•1 hr 6 min•Season 2Ep. 3
Send us a text Does any of this sound familiar? You're trying to increase inclusivity/eco-friendliness/year-round operations in your golf business, but you're not seeing results. You've been told to take action X, but it's just not working and you're feeling the pain? On this episode of the GIG Podcast, innovative golf course owner and operator, Leonard Gendron, shares his secrets to success in attracting new business, becoming eco-friendly, and making his course a community hub. "I think that f...
Nov 01, 2022•47 min•Season 2Ep. 2
Send us a text In this episode of the GIG Podcast, we explore how to leverage the opposite summer seasons of Australia and Canada through an exchange program that imports golf course personnel between both countries. The goal is to make it easier for Canadian golf courses to recruit Australian-based grounds staff and vice versa. EnvoyGolf in Australia and Fresh Golf Solutions in Canada are recruitment firms who specialize in golf. Together, with the endorsement and promotional support of the CGS...
Oct 03, 2022•44 min•Season 2Ep. 1
Send us a text Creating a loyalty program for your club is a major endeavour, but at the same time it can be a game-changing opportunity if created with care and precision. Just ask our guest on this episode of The GIG Podcast, Luke Nieuwland, Co-Owner of Whisky Run Golf Club in Port Colborne, Ontario! Luke is also a Co-founder at Birrdi Inc., a Golf Tee Sheet software that fully integrates with Square. One of Luke’s goals is to ensure golf courses are empowered with all the latest technology th...
Aug 02, 2022•36 min•Season 1Ep. 41
Send us a text The Golf Kitchen concept was initially born at a meeting at Sebonack Golf Club in Southampton in 2010. With some solid ideas, Diana DeLucia , created her first book and proof of concept titled Golf Club World, Behind the Gates which published in 2013. The recipes and culinary stories proved to be very popular and thus the Golf Kitchen book concept was realized. DeLucia traveled the USA and the world to uncover some of the finest Private Golf and Country Club and Resort teams. The ...
Jul 25, 2022•49 min•Season 1Ep. 40
Send us a text On this episode of The GIG Podcast, we were joined by Rob Selley, Executive Manager, New South Wales Golf Club, located in Sydney, Australia. Ranked #33 on Golf Digest’s list of the ‘World’s 100 Greatest Golf Courses’ and known as one of the World’s great golf experiences, New South Wales Golf Club overlooks Botany Bay where Captain James Cook first sailed into Australia on the SS Endeavour in 1770. Designed by Dr. Alister MacKenzie, the course is a wonderful combination of undula...
Jul 18, 2022•1 hr 6 min•Season 1Ep. 39
Send us a text Winged Foot has a storied history of hosting national championship golf on their two A.W. Tillinghast-designed courses. Winged Foot has hosted six U.S. Opens including the 2020 United States Open Championship which saw Bryson DeChambeau win his first major title, the 1940 U.S. Amateur, the 1949 Walker Cup, and a PGA Championship on their West Course. Their East Course has been the site of two U.S. Women's Opens and the inaugural U.S. Senior Open. The 2004 U.S. Amateur was played o...
Jul 11, 2022•1 hr 2 min•Season 1Ep. 38
Send us a text Welcome to another episode of the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything that happens at your club after your members & guests putt out on the 18th green! Inside this s...
Jul 04, 2022•46 min•Season 1Ep. 37
Send us a text How to win at executive job interviews is something that George Pinches knows more than a thing or two about. Having worked as a private club GM/COO, and now as an executive search specialist, club governance consultant, and management coach as a Director with GGA Partners, George has watched many industry professionals work hard to unlock the door to an opportunity only to make fundamental mistakes, before, during and after their interview. The truth is, having the necessary skil...
Jun 27, 2022•1 hr 6 min•Season 1Ep. 36
Send us a text Welcome to another episode of the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything that happens at your club after your members & guests putt out on the 18th green! Inside this s...
Jun 20, 2022•44 min•Season 1Ep. 35
Send us a text As the article written by Rick Young of ScoreGolf states, three hours after ParaGolf Canada went live the visionary behind the ground-breaking adaptive online golf initiative, Todd Keirstead, received the following message: “My spouse, an extremely avid golfer, recently became paralyzed from the waist down and feels they will never be able to golf again. I am hoping by connecting with you the passion will be discovered and the opportunity to play again might again be achieved.” Th...
Jun 13, 2022•40 min•Season 1Ep. 34
Send us a text Welcome to the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything that happens at your club after your members & guests putt out on the 18th green! Inside this series of episodes, ...
Jun 06, 2022•35 min•Season 1Ep. 33
Send us a text How well a club adapts to ever-changing membership and marketing trends can make or break them, so keeping an eye on the latest developments is essential to remaining at the top of your game. It’s time to look ahead at what we can expect in 2022. In this episode of The GIG Podcast, Melissa shares 5 membership trends for you to focus on that will shape the private club industry in 2022. Highlights from this episode of The GIG Podcast that you don’t want to miss include: 6:52 – Tren...
May 30, 2022•35 min•Season 1Ep. 32
