Are We Becoming Data-Rich but Empathy-Poor? The GenAI Balancing Act in HR and L&D

In the rush to integrate Generative AI into corporate Learning & Development (L&D), are we sacrificing human connection for efficiency?

In this episode of The Generative Edge, Brandon Eychaner and Stephanie Cohen (Deloitte Central Europe) sit down with Dasha Kosse, founder of DaKo Coaching and former Global L&D Manager, to explore the tension between technological advancement and the irreplaceable value of human interaction.

• Can GenAI-driven training modules replace in-person coaching?
• How do we balance automation with the need for mentorship and trust in corporate learning?
• What happens when AI-generated avatars take over DEI training—and why did one company’s experiment backfire?

Dasha shares insights from her keynote "Balancing Data & Humanity" at the HR Evolve conference in Malta, where she used an AI avatar to kickstart her speech—only to leave half the audience questioning reality. She challenges us to rethink how we implement AI in training, ensuring we don’t become “data-rich but empathy-poor”.

Tune in for an engaging discussion on the future of GenAI in corporate learning, the role of human connection, and the ethical dilemmas of automation.

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