The State of Operations Tools

An evaluation of CRMs, Salesforce Service cloud, Airtable, Zapier, and more. What types of tools are needed, finally good enough to use, and over-hyped for setting up AAI systems? Panelists: Gerald Hastie (Masterclass) Joanne Chen (Foundation Capital) Mila Krivoruchko (Zoom) Peter Kuykendell (Mercari)