Next Generation End-User Services
Oct 23, 2019•22 min
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Episode description
Bots, chat services, and conversational commerce have fundamentally shifted the way people interact with brands and customer service teams. What is the hype cycle around these technologies and what kinds of next generation services are on the horizon?
Panelists:
Allen Lee (Symantec)
Sam Lessin (Fin)
Bethanie Maples (Stanford Human-Centered AI)
Phil Gray (Interactions Corporation)
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