Enhancing the Digital Customer Experience in Financial Services Part 2
Dec 10, 2020•26 min•Ep. 28
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Episode description
Starting where we left off last month, Yasir Khan, VP of Digital Strategy at First Citizens Bank, and Mark Kelley, CGO at Blue Acorn iCi, continue their discussion about enhancing the customer experience in financial services. In this episode, they cover how to use data to optimize customer experience and embrace organizational change.
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