Click, Tap, Fail: A Friction-Free Framework for Better CX
Jun 24, 2024•54 min•Ep. 19
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Episode description
In this episode, Chuck and Nick chat with Michael Hinshaw, a recognized leader in digital customer experience and author of Experience Rules. Michael shares his insights from decades of helping companies like Intel and Microsoft enhance their customer interactions — both digital and physical — and how businesses can effectively reduce friction and even misunderstandings in their service offerings.
Check out Michael’s website: mcorp.cx
Check out Michael’s website: mcorp.cx
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