The Elevated Hospitality Podcast

The Art of Hospitality Podcast is a learning and development platform that will help you elevate your hospitality and customer service skills to the next level.

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Episodes

Polish Your Service with Bernie Vasquez

Tal invited one of his mentors to the show. Bernie Vasquez is a world renowned luxury hospitality trainer working with the most prestigious hospitality brands in the world.

Aug 24, 2025•25 min

How do you leave a legacy of Hospitality?

This is part three of the conversation with Bill Bretches. He shares his vision for his legacy.

Aug 07, 2025•21 min

Bill Bretches-Elevate Your Culture

Bill Bretches shares how to elevate your company culture to the next level.

Jul 31, 2025•24 min

Bill Bretches-A Legacy of Hospitality Mentorship

Joining Tal on the podcast is one of his mentors, Bill Bretches. You don’t want to miss this one.

Jul 27, 2025•28 min

How Hospitality Leaders Empower Their Employees to Thrive

Tal shares five strategies on how to empower your employees and make them thrive

Jul 13, 2025•6 min

Six Strategies that are shaping luxury hospitality

In this episode, Tal shares six strategies that are shaping luxury hospitality from his experience in working with luxury hotels brands. This is part one.

Jul 06, 2025•8 min

In Hospitality, we’re always on stage!

Why is it important to remember that we are performing for our guests and delivering exceptional service.

Jun 29, 2025•6 min

Turning Managers into Leaders

A conversation with Luis Aguilar VP of Operations for Structure Hospitality!

May 31, 2025•51 min

How every business can adopt a hospitality mindset?

If every business can adopt a hospitality mindset, they’ll win more customers and repeat business. In this episode, I will share with a few strategies on how to have the hospitality mindset for your business.

May 25, 2025•8 min

Creating Memorable Hospitality

In this episode, I share a great story and strategies on how to be memorable and make a positive difference with our guests.

May 17, 2025•6 min

The Art of Hospitality-The human touch

You can provide genuine hospitality no matter what your profession is. It’s about relationships and making people feel seen, heard and loved.

May 11, 2025•5 min

The power of mentoring in hospitality

Why mentorship is more important than ever in hospitality?

May 03, 2025•6 min

Happy Employees make Happy Guests

Why employee happiness is the key to guest satisfaction?

Apr 26, 2025•6 min

The Power of a Smile in Hospitality

Why a genuine sincere smile can make a positive difference with your guests and clients.

Apr 19, 2025•6 min

Hospitality is a Team Sport

Why it’s important to have a team spirit in hospitality?

Apr 06, 2025•5 min

Empathy-A key skill for hospitality and customer service

Why we need to develop our empathy skills?

Mar 29, 2025•5 min

Why Hospitality is a Culture, not a checklist!

Why hospitality needs to be a culture, not a checklist and how to create it.

Mar 22, 2025•6 min

How to empower your hotel team?

In this episode, I share best practices on how to empower your team.

Mar 09, 2025•5 min

The passion for hospitality. More than just a job.

In this episode I’ll share why we need passion in the hospitality industry.

Mar 02, 2025•5 min

Starting a career in Hospitality : A guide for aspiring professionals

What do you need to start your journey to develop a career in hospitality

Feb 22, 2025•10 min

Five strategies on communicating high standards to your team

How do you communicate high standards to your team?

Nov 03, 2024•5 min

Five Easy Ways to Improve the Guests Experience At Your Hotel

Five practices to make the guest experience memorable.

Oct 26, 2024•7 min

The Power Of Emotional Intelligence In Hospitality

Best practices on how to practice EQ in Hospitality

Oct 19, 2024•9 min

Key Traits For Selecting Hospitality Professionals

What are the most essential traits hospitality professionals should possess.

Oct 13, 2024•9 min

Celebrate Customer Service Week with a touch of Hospitality

Four ways to celebrate with your customers with a touch of hospitality!

Oct 06, 2024•5 min

The Art of Hospitality. Four Ways to Make Genuine Connections

In this episode, I share four strategies to help you and your organization to connect with customers!

Oct 04, 2024•7 min

Strategies for Developing and Growing Hospitality Professionals

In this episode I share valuable insights on how to develop and grow your employees

Sep 28, 2024•7 min

The Employee Experience will shape the Customer Experience

Five Strategies to Elevate Your Employee Experience.

Sep 24, 2024•8 min

Customer Service Is Not Enough

Why many businesses cannot afford just to give customer service anymore.

Sep 21, 2024•6 min

Mastering Essential Hospitality Soft Skills

What are the essential hospitality skills that will help you elevate your hospitality?

Sep 20, 2024•7 min

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