Polish Your Service with Bernie Vasquez
Tal invited one of his mentors to the show. Bernie Vasquez is a world renowned luxury hospitality trainer working with the most prestigious hospitality brands in the world.

Tal invited one of his mentors to the show. Bernie Vasquez is a world renowned luxury hospitality trainer working with the most prestigious hospitality brands in the world.
This is part three of the conversation with Bill Bretches. He shares his vision for his legacy.
Bill Bretches shares how to elevate your company culture to the next level.
Joining Tal on the podcast is one of his mentors, Bill Bretches. You don’t want to miss this one.
Tal shares five strategies on how to empower your employees and make them thrive
In this episode, Tal shares six strategies that are shaping luxury hospitality from his experience in working with luxury hotels brands. This is part one.
Why is it important to remember that we are performing for our guests and delivering exceptional service.
A conversation with Luis Aguilar VP of Operations for Structure Hospitality!
If every business can adopt a hospitality mindset, they’ll win more customers and repeat business. In this episode, I will share with a few strategies on how to have the hospitality mindset for your business.
In this episode, I share a great story and strategies on how to be memorable and make a positive difference with our guests.
You can provide genuine hospitality no matter what your profession is. It’s about relationships and making people feel seen, heard and loved.
Why mentorship is more important than ever in hospitality?
Why employee happiness is the key to guest satisfaction?
Why a genuine sincere smile can make a positive difference with your guests and clients.
Why it’s important to have a team spirit in hospitality?
Why we need to develop our empathy skills?
Why hospitality needs to be a culture, not a checklist and how to create it.
In this episode, I share best practices on how to empower your team.
In this episode I’ll share why we need passion in the hospitality industry.
What do you need to start your journey to develop a career in hospitality
How do you communicate high standards to your team?
Five practices to make the guest experience memorable.
Best practices on how to practice EQ in Hospitality
What are the most essential traits hospitality professionals should possess.
Four ways to celebrate with your customers with a touch of hospitality!
In this episode, I share four strategies to help you and your organization to connect with customers!
In this episode I share valuable insights on how to develop and grow your employees
Five Strategies to Elevate Your Employee Experience.
Why many businesses cannot afford just to give customer service anymore.
What are the essential hospitality skills that will help you elevate your hospitality?