How Leaders Turn Service Standards Into Stories That Inspire Employees!
The best hospitality leaders don’t hand employees a standard. They create stories employees want to be part of.
May 10, 2026•7 min
The Elevated Hospitality Podcast
The Art of Hospitality Podcast is a learning and development platform that will help you elevate your hospitality and customer service skills to the next level.
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Episodes
Attitude is the Real Difference Maker in Hospitality!
Your skills will open doors. But your attitude will decide how far you will go in hospitality and in life.
May 03, 2026•8 min
Be an Experience Maker… not an order taker.
We all have the power to create experiences that someone will remember. To make your guests feel seen and valued.
Apr 26, 2026•7 min
The Key to Elevating the Luxury Hospitality Experience
Luxury is no longer defined by what you have. It’s defined by how you make people feel. In today’s episode, we’re breaking it down into three essential pillars of luxury hospitality.
Apr 05, 2026•8 min
Beyond Service:Creating Emotional Connections That Keeps Guests Coming Back!
Hospitality is the human desire to be seen and known. To feel a sense of belonging, to feel welcome!
Mar 22, 2026•10 min
Why Trust and Meaningful Connections Keeps Your Team Strong, Motivated and Engaged!
In this episode, we’re going to dive into how leaders build relationships of trust through meaningful conversations.
Mar 15, 2026•7 min
The Power Of Empathy in Hospitality
Hospitality isn’t just about serving people. It’s about connection, kindness and understanding.
Mar 08, 2026•8 min
Developing The Leader Within You
The world doesn’t need more people for permission to lead. It needs you. Step into the leader you already are.
Mar 01, 2026•11 min
The Attitudes of Genuine Hospitality
What attitudes are essential for genuine hospitality? In this episode we’ll dive into four attitudes that can take you to the next level of genuine hospitality.
Feb 22, 2026•11 min
Hospitality Leaders Focus on People
Today we’re talking about why leadership is people driven, not process driven. People don’t leave bad processes, they leave bad leaders.
Feb 15, 2026•14 min
How Hotel Leaders Create a Purpose Driven Culture
Today’s episode will give you concrete action steps and strategies to transform your hotel’s culture from the inside out.
Feb 08, 2026•14 min
How to Cultivate Teamwork and Camaraderie in Your Hotel?
When your team has genuine camaraderie-when they actually working together, support each other, and have each other’s back-that energy is contagious!
Feb 01, 2026•14 min
Service Culture is Caught, Not Taught!
You can’t mandate a service culture. You can’t policy and procedure your way into it. You have to show the way and model the way to your team.
Jan 25, 2026•12 min
How Inspiring Leaders Unleash Passion in Their Team!
On today’s episode, we will share practical strategies on how to unleash passion in your leadership and your team.
Jan 18, 2026•13 min
Three ways to making a positive difference at work
In this episode, Tal shares three strategies to bring out your best and others in the workplace and making a positive difference.
Jan 11, 2026•13 min
How Hospitality Leaders Invest In Their People
In 2026, learning isn’t a perk-it’s a partnership. Invest in your people’s growth, and they’ll invest their growth back into your organization.
Dec 28, 2025•12 min
How to help your team understand the mission of your brand?
In this episode Tal shares the best strategies to help your team bridge the gap between having a mission statement on the wall and having a team that genuinely understands and embraces it.
Nov 30, 2025•9 min
Developing the next generation of Hospitality leaders with Louie Scott, Jr.
What does it take to groom and teach the next generation of Hospitality leaders? Join our conversation with Louie Scott, Jr. as he shares his insights and wisdom.
Nov 24, 2025•24 min
Five Ways to Create a Luxury Hospitality Mindset
How do we create a luxury hospitality mindset? In this episode we take a deep dive to learn the best strategies and mindsets of luxury hospitality.
Nov 16, 2025•7 min
Your culture is your brand
Why culture must be lived every day and what does it take to create the engagement and alignment for success.
Nov 09, 2025•8 min
Why emotional connections is the key to guest loyalty!
In this episode, Tal shares the CARE model of guest connection!
Nov 02, 2025•8 min
Unlocking Your Success: The Power of Attitude in Hospitality!
What are the characteristics of the attitudes in hospitality?
Oct 26, 2025•8 min
Emotional Intelligence: The Key to Hotel Service Excellence!
Success in hospitality depends on how effectively we can understand and relate to how our guests feel at each interaction.
Oct 19, 2025•8 min
Equipping Your Hospitality Team For Success
The positive effects of equipping others are remarkable. It does take intentionality, commitment and grit to the process. Take others with you and help them become the best version of themselves.
Oct 12, 2025•8 min
The Power of First Impressions
First impressions set the tone for your guests experience. You want to always exceed those moments and wow your guests from the moment they arrive!
Oct 05, 2025•8 min
Coaching Skills that make a Great Leader
What does it take to coach and empower your team to elevate their hospitality?
Sep 28, 2025•8 min
Service vs. Hospitality
Is there a distinction between service and hospitality? Do we need both to create genuine connections and provide exceptional service?
Sep 21, 2025•7 min
Layne Wheeler-A World Class Concierge In The Heart of Texas
Tal invited Layne Wheeler who is a world renowned concierge dedicated to delivering exceptional elevated guest experiences.
Sep 08, 2025•43 min
Hospitality is an emotional business
Our last conversation with world renowned excellent service trainer Bernie Vasquez. He shares his passion and love for soccer and what legacy he wants to leave behind.
Aug 31, 2025•20 min
Bernie Vasquez-Training Luxury Hospitality
Bernie Vasquez and Tal discuss best practices and strategies to train people in luxury hospitality.
Aug 27, 2025•21 min
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