THE ECOMMERCE EDGE Podcast with Jason Greenwood - podcast cover

THE ECOMMERCE EDGE Podcast with Jason Greenwood

Jason Greenwoodwww.greenwoodconsulting.net
Welcome to THE ECOMMERCE EDGE Podcast (formerly At the Coalface). - THE ECOMMERCE EDGE brings you the very best in eCommerce, Omnichannel and Retail tech & trends. We cover key topics such as eCommerce Mentorship, B2B eCommerce and eCommerce technology. - With 23+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business.

Episodes

E136: Talking How to Build an eCommerce App Ecosystem from Scratch w/ Jay Myers, Bold Commerce - At the Coalface Podcast - 23 June 2022

Jay is the Co-Founder of Canada based Bold Commerce - https://boldcommerce.com Jay is also the host of the Own Your Commerce Podcast Bold Commerce was one of the first dev shops to start building apps for the Shopify App store and currently counts 13 apps in the app store to their credit Bold Commerce has also developed their own standalone suite of API driven apps and tools that can be used to plug into almost any eCommerce store or headless solution From promotional tools, to product options, ...

Jun 24, 202252 min

E135: Talking Customer Intent Based eCommerce Experience Personalisation w/ Ohad Greenshpan, Namogoo - At the Coalface Podcast - 16 June 2022

Ohad is the Co-Founder & CTO of Namogoo - https://www.namogoo.com Namogoo is an eCommerce focused, SaaS customer experience platform Namogoo leverages customer intent signals to help remove customer website journey friction Namogoo also personalises the customer journey across eCommerce website, promotions, email & SMS and helps prevent 'journey hijacking' by 3rd party browser tools In this episode, Jason and Ohad discuss how every single eCommerce website visitor is different and how merchants ...

Jun 15, 202253 min

E134: Talking eCommerce Marketing Attribution w/ Austin Harrison, Northbeam - At the Coalface Podcast - 09 June 2022

Austin is the Co-Founder & CEO of Northbeam - https://www.northbeam.io Northbeam is an eCommerce focused, SaaS marketing attribution and analytics platform Northbeam uses a proprietary system of tracking, data and analytics tools to help brands understand their most valuable marketing efforts in a cookieless world With the latest iOS privacy changes and impending death of 3rd party cookies, Nortbeam helps marketers assess their highest ROI channels as well as make important improvements to low p...

Jun 08, 202243 min

E132: Talking B2B Digital Customer Experience Personalisation & Analytics w/ Ashwin Kumar, CustomFit.ai - At the Coalface Podcast - 26 May 2022

Ashwin is the Founder & CEO of CustomFit.ai - https://www.customfit.ai CustomFit.ai is a SaaS, B2B Focused Experience & Hyper-Personalisation Platform CustomFit.ai differs from B2C eCommerce personalisation platforms in that it focuses primarily on content and customer journey personalisation vs search, merch & product recommendation personalisation. CustomFit.ai tracks all website interactions from the first landing page to detect the optimal path to engagement for that individual visitor/custo...

May 25, 202251 min

E131: Talking eCommerce Cross-Border Logistics w/ Rathna Sharad, FlavorCloud - At the Coalface Podcast - 19 May 2022

Rathna is the Founder & CEO of FlavorCloud - https://flavorcloud.com FlavorCloud is a Global, SaaS, Turn-Key Cross-Border Logistics & Shipping Platform FlavorCloud allows any eCommerce website to access global shipping options through a single, turn key integration FlavorCloud helps eCommerce merchants to easily offer shipping to almost any country in the world, at the best possible price FlavorCloud makes cross-border shipping as easy as shipping across town and it helps eliminate surprises for...

May 18, 202242 min

E130: Talking eCommerce CX Intelligence, Insights, Happy Customers & Internal Business Storytelling w/ Andy Greenawalt, Storyhub - At the Coalface Podcast - 12 May 2022

Andy is the Co-Founder & CEO of Storyhub - https://www.storyhub.ai Storyhub is an 'in-beta' SaaS eCommerce CX intelligence and insights platform that turns data into stories that merchants can easily understand and then act on, in near real time Storyhub essentially helps merchants find, understand and nurture their biggest fans Storyhub gathers customer & brand data from merchant operational systems (eg eCommerce, helpdesk, shipping, returns, reviews, live chat platforms etc) and other data sou...

May 11, 202245 min

E129: Talking eCommerce for Complex Service Based Businesses w/ Eric Vevang, ClikDone - At the Coalface Podcast - 05 May 2022

Eric is the Founder & CEO of ClikDone - https://www.clikdone.com ClikDone is a new SaaS eCommerce platform in pre-release beta ClikDone is an eCommerce platform expressly engineered for busy service based businesses that need more than traditional eCommerce functionality ClikDone supports quote based sales, as well as sales based on combinations of products and services. ClikDone also offers configurators and calculators so customers can easily estimate the cost of their jobs by entering simple ...

May 04, 202245 min

E128: Talking How to Protect & Recover Your SaaS Data w/ Daniel Sim, Rewind - At the Coalface Podcast - 28 April 2022

Daniel is the GM - Shopify at Rewind - https://rewind.com Rewind is a data backup and restore platform for SaaS platforms Many people don't know that most SaaS platforms (including Shopify, BigCommerce etc) don't routinely back up your data to make it available to you in any meaningful way SaaS platforms DO back up your data in case THEY make a mistake and need to recover the data If YOU make a mistake with your data and it gets corrupted or deleted in error, then you are pretty much on your own...

Apr 27, 202247 min

E127: How the Metaverse Will Change Retail & eCommerce Forever - Jason Greenwood On The Ecomonics Podcast - 21 April 2022

Jason recently featured on the Ecomonics Podcast: On Apple On YouTube Timestamps: 00:00 Intro 01:32 Living off-grid 04:09 Long-term impact of covid in the industry 06:23 Importance of the fundamental foundations of a business 09:18 The metaverse 28:59 Cryptocurrencies, NFTs, and it’s environmental impact 38:35 Advantange of retail today 01:04:49 Parting wisdom and how to reach out to Jason In this episode Jason talks all things eCommerce, retail and the Metaverse Jason also shares his thoughts o...

Apr 20, 20221 hr 3 min

E126: Talking Omnichannel Product Syndication & Integration w/ Fern Jones-Middleton, Omnivore - At the Coalface Podcast - 14 April 2022

Fern is the COO of Omnivore - https://www.omnivore.com.au Omnivore is a SaaS based, omnichannel product listing, data feed and integration platform Omnivore has out of the box, pre-built connectors for all major eCommerce platforms, marketplaces, social & ad platforms and shopping comparison websites Omnivore makes it easy for merchants to list their products on many different digital sales and marketing channels simultaneously and then integrate orders from transactional channels back into a co...

Apr 13, 202244 min

E124: Talking Consumer Sentiment, UGC & Brand Love for CPG Brands w/ Ido Ramati, Sentimate - At the Coalface Podcast - 31 March 2022

Ido is the Founder & COO of Revuze - https://www.revuze.it Revuze have developed a unique, proprietary, AI driven, CPG product sentiment and insights engine called Sentimate - https://sentimate.com Sentimate is a consumer insights SaaS platform that claims: "Get instant and free access to 1 billion consumer product insights — indexed, analyzed, and ready to be used for your market research." Sentimate helps global CPG brands track the consumer sentiment around their products in near real time It...

Mar 30, 202255 min

E123: Talking How to Build a Top 10 Global Shopify App w/ Yair Miron, RiseAI - At the Coalface Podcast - 24 March 2022

Yair Miron is the Founder & CEO of Rise.ai - https://rise.ai Rise.ai is a complete gift card, store credit, loyalty and associated customer experience SaaS platform & app originally built exclusively for Shopify Site builder platform Wix acquired Rise in May of 2021 and Rise technology will soon be coming to Wix and other platforms Rise also integrates with other popular apps and platforms such as Klaviyo, BOLD Apps and Loop Returns for a more seamless, end to end customer experience In this epi...

Mar 23, 202241 min

E122: Talking Reverse Logistics & Returns Management as a Strategic Brand Strength w/ Chris Jarvis, uReturn - At the Coalface Podcast - 17 March 2022

Chris Jarvis is the Founder of uReturn - https://ureturn.ca uReturn is a new, Canadian startup SaaS platform designed to efficiently automate and manage the returns process for (primarily) eCommerce and Omnichannel merchants You can think of uReturn a bit like a reverse logistics order management system The entire goal of uReturns is to make returned, resalable items available to sales channels as fast as realistically possible via smart routing and returns logic uReturns goes way beyond traditi...

Mar 16, 202242 min

E121: Talking ’Quiz Commerce’ for Ultimate eCommerce CX & Personalisation w/ Tom Coburn, Jebbit - At the Coalface Podcast - 10 March 2022

Tom Coburn is the Co-Founder & CEO of Jebbit - https://www.jebbit.com Jebbit is a 'Quiz Commerce' SaaS platform for eCommerce Jebbit allows merchants to create interactive quizzes and gamification experiences that gather zero/first party customer product preference data to create a hyper personalised, guided shopping experience Jebbit allows merchants to recommend the right products, to the right customers, at the right time, in the moment based on product preferences the customer provides in re...

Mar 09, 202247 min

E120: Talking eCommerce Customer Experience Personalisation w/ James Taylor, Particular Audience - At the Coalface Podcast - 03 March 2022

James Taylor is the Founder & CEO of Particular Audience - https://particularaudience.com Particular Audience is a dynamic eCommerce website personalisation platform for commerce Particular audience also helps merchants personalise the customer experience across other digital platforms and services via native integrations with 3rd party marketing tools Particular Audience is a true 'Search & Merch' platform, personalising the customer experience across site search, category merchandising, produc...

Mar 02, 202258 min

E119: Talking eCommerce & The Brave New World of Web3 w/ Mike Angell, Fractal - At the Coalface Podcast - 24 February 2022

Mike Angell is a Co-Founder & CTO of Fractal - https://www.fractal.is Fractal is a new Gaming NFT Marketplace Mike's well known Fractal co-founders are: Justin Kan (co-founder of Twitch), David Wurtz (founder, Charm.io) and Robin Chan (Founder & GP, Goat Capital) Mike is a legend in the eCommerce space and this is his 2nd time guesting on the Pod (he was also on E81) - he is our first ever repeat guest Fractal co-founder David Wurtz was also a previous guest on E96 of the Pod In this episode, Ja...

Feb 23, 202248 min

E118: Talking eCommerce Website Speed & Performance Optimisation w/ Subbu Varadarajan, Zycada - At the Coalface Podcast - 17 February 2022

Subbu is the Founder & CEO of Zycada - https://www.zycada.com Zycada is SaaS based website performance optimisation platform Zycada uses completely unique and proprietary technology to help accelerate websites by fully caching them all around the world, ensuring the content is being rendered from close to the site visitor Zycada differs from traditional CDN's in that it even caches dynamic content and data ensuring performance is not compromised by having to fetch this dynamic data in real time ...

Feb 16, 202249 min

E117: Talking Web3, NFT’s & the Metaverse for Social Good w/ Sam Joel, GiveTree - At the Coalface Podcast - 10 February 2022

Sam is the Founder of GiveTree - https://www.givetree.io GiveTree is a coming (launch planned for April 2022) social good and fundraising NFT marketplace platform combined with a social good focused Metaverse platform Sam had a vision to combine charitable fund raising and NFT's - GiveTree is the fruit of that vision Sam went from knowing almost nothing about NFT's to building a HUGE Discord community around his project in a matter of weeks - such is the power of the Web3 In this episode, Jason ...

Feb 09, 202248 min

E116: Talking The Power of Partnership in eCommerce w/ Peter Bray, impact.com - At the Coalface Podcast - 03 February 2022

Peter is the APAC Sales Director for impact.com - https://impact.com impact.com is a US-based SaaS partnership management platform with 14 offices across the world including 2 in Australia impact.com helps technology vendors, merchants and agencies manage all types of partnerships and collaborations across the entire partnership lifecycle impact.com makes the creation and logistics of partnerships seamless, easy and collaborative - from Discovery to Recruitment, Contracts & Payments, Engagement,...

Feb 02, 202248 min

E115: Talking How to Build an Omnichannel ’Retail Operating System’ w/ Sara Arthrell, Brightpearl - At the Coalface Podcast - 27 January 2022

Sara is the CMO of Brightpearl - https://www.brightpearl.com Brightpearl is a UK based, end to end SaaS omnichannel operations platform for merchants Brightpearl encompasses IMS, OMS, WMS, POS, CRM, Demand Planning, Financial and Analytics modules You can think of Brightpearl as a SaaS ERP in steroids, designed for mid-size+ retailers In this episode, Jason and Sara talk about the state of retail and how brands can leverage modern omnichannel tech like Brightpearl to ease all facets of their bus...

Jan 26, 202238 min

E114: Talking eCommerce History, Tech & Legacy w/ Karen Baker, ShipperHQ - At the Coalface Podcast - 20 January 2022

Karen is the Founder & CEO of ShipperHQ and WebShopApps Karen is an iconic tech pioneer in the eCommerce space, helping merchants improve eCommerce experiences for their customers since 2008 ShipperHQ is a SaaS platform that helps manage highly complex shipping rules, custom logic and calculations on eCommerce sites ShipperHQ is based in Austin, Texas and has out of the box integrations with all popular eCommerce platforms In this episode, Jason and Karen take a stroll down memory lane and discu...

Jan 19, 202248 min

E113: Talking Secret Shopping at Scale for Omni-channel Success w/ Rick West, Field Agent - At the Coalface Podcast - 13 January 2022

Rick is the Co-Founder & CEO of Field Agent - https://www.fieldagent.net Field Agent is a SaaS mobile app that connects secret shoppers with brands Field Agent was one of the first iOS apps ever created/approved and from day one it was designed to facilitate and automate the process of finding and engaging with secret shoppers to monitor and improve the brandcustomer experience In this episode, Jason and Rick discuss how brands can validate their level of customer centricity by engaging impartia...

Jan 12, 202245 min

E112: Talking How to Maximise Amazon eCommerce Performance at Scale w/ Hai Mag, Eva - At the Coalface Podcast - 06 January 2022

Hai is the Co-Founder & CEO of Eva - https://eva.guru Eva is a full spectrum SaaS platform that helps merchants monitor, manage and enhance their performance on Amazon. Eva has multiple modules such as AI-powered Repricing, Restocking & Reimbursement Eva also offers a services layer that helps with Amazon PPC, store management and fulfillment In this episode, Jason and Hai discuss how Amazon has come to dominate in the marketplace space and how merchants can leverage it to rapidly grow their bus...

Jan 05, 202251 min

E111: Talking Epic New eCommerce Fintech and Social Shared Payments w/ Cameron Richardson, PaySQUAD - At the Coalface Podcast - 30 December 2021

Cameron is the Founder & CEO of PaySQUAD - https://www.paysquad.co.nz PaySQUAD is a new eCommerce Fintech and Payments platform that supports shared, social payments PaySQUAD allows a group of people to easily pay for a single online eCommerce transaction Think of scenarios where a group of people might want to do this - such as a family gift for a parent - this is what PaySQUAD is all about PaySQUAD allows payments to go shared and social using simple, mobile SaaS tech In this episode, Jason an...

Dec 29, 202134 min

E110: Talking eCommerce Influencer Marketplaces w/ Adam Bouris, Snatchit - At the Coalface Podcast - 23 December 2021

Adam is the Co-Founder & Director of Snatchit - https://www.mysnatchit.shop Snatchit is a SaaS eCommerce Influencer Marketplace & Affiliate Platform Snatchit connects Shopify retailer websites with influencers to allow them to easily share and recommend the retailer's products to their audiences and earn commissions for doing so Snatchit connects influencers with brands via mobile app and allows them to easily benefit from recommending products they already love Snatchit is also a retail marketp...

Dec 22, 202147 min

E109: Talking eCommerce Visual AI, Product Tagging & Search w/ Abhi Vohra, Okkular - At the Coalface Podcast - 16 December 2021

Abhishek (Abhi) is the Co-Founder & CEO of Okkular - https://www.okkular.io Okkular is a retail SaaS Tech Platform Okkular helps merchants dynamically/automatically enrich their products with accurate product descriptions, attributes and tags based on machine vision and visual AI with a particular focus on fashion verticals Fashion brands (particularly fast fashion) often struggle to maintain their product catalogs to keep up with the pace of product release cycles - this is where Okkular can he...

Dec 15, 202142 min

E108: Talking Building the eCommerce Marketplace of the Future w/ Jason Wyatt, Marketplacer - At the Coalface Podcast - 9 December 2021

Jason is the Co-Founder & Executive Chair of Marketplacer - https://marketplacer.com Marketplacer is a SaaS eCommerce Marketplace Platform Marketplacer is one of the very few 'turn-key' marketplace platforms in the world Many brands are now looking at starting a marketplace to expand their offering, better monetise their existing traffic or start a standalone marketplace to fill a gap in the market In this episode, Jason and Jason discuss how marketplaces have become one of the most popular eCom...

Dec 08, 202140 min

E107: Talking Live Chat & Moving the eCommerce Needle w/ Eric Kades, TextChat - At the Coalface Podcast - 2 December 2021

Eric is the Founder & CEO of TextChat - https://www.textchat.com TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them This unique notification systems helps ensure that remote teams never miss a chat message again TextChat is also looking at bringing their notification system to WhatsApp in the near future Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while...

Dec 01, 202137 min
For the best experience, listen in Metacast app for iOS or Android
Open in Metacast