Deepdive podcast: surprising and delighting with CX

For the past week The Drum has been examining CX, and how it underpins so much of brands' successes. We've taken a look at everything from how digitalisation is changing the philosophy of CX, how good CX is accessible and conducive for mental health, and how individual brands are outperforming competitors through clever deployment of CX tools.In order to cap the week, this special TDN podcast features insight from:• John Campbell, MD, Rabbit & Pork• Jane Austen, chief experience officer, Digitas• Richard Palmer, head of strategy, EMEA, Appnovation• Jacob Harris, partner, Known.iz

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