Episode 18: Dr. Christopher Phelps | Persuading Patients

In this week's Dental Handoff, Dr. Kelly is joined by Dr. Christopher Phelps! Dr. Christopher Phelps is an entrepreneur, general dentist, and an amazon best-selling author of the book, Grow Your Dental Membership Plan and The COMPLETE Book On Dental Marketing. He is a certified Kolbe Trainer and is also an expert in the science of ethical influence and persuasion having received his Cialdini Method Certified Trainer (CMCT) certification under acclaimed behavioral scientist, Dr. Robert Cialdini.

He currently practices in Charlotte NC and is the host of the Dental Slang podcast. He is the founder and president of Golden Goose Scheduling, The Phelps Institute and Dental Membership Direct. Golden Goose Scheduling helps practices answer and schedule more new patient calls while reactivating patients who are overdue for hygiene care. The Phelps Institute was founded to train Dentists in both the clinical and business aspects of running their practice. At Dental Membership Direct, he helps offices create, implement and grow their own in-house dental membership plan.

In the episode, Dr. Kelly and Dr. Phelps discuss:

- How Dr. Phelps took an interest in dentistry in the 7th grade when he attended a Future Dentists of America club with a friend.

- Why following your “gut” often supersedes logic when it comes to choosing your career

- Dr. Phelps experience with learning assessments and what they they can be used by people to better understand themselves

- How a learning assessment accurately predicted who he is is an “entrepreneur” more so than simply a “dentist”

- How he was influenced by working directly with the master of Influence, Robert Cialdini

- One persuasion method every Dentist should incorporate into how they speak to their patients

- Why the title of “Doctor’ carries so much authority and how that can be applied to the entire dental team

- How to present treatment options to patients by dong so in "decreasing order"

- and so much more!

How to contact Dr. Christopher Phelps:

Email: drchrisdmd@gmail.com

Websites: https://goldengoosescheduling.com, http://www.dentalmembershipdirect.com, https://www.thephelpsinstitute.com

Where to Find Dr. Kelly:

Let's Connect! Book a Call today to see how I can help you create high-performance teams, discuss educational programs, or how I can be of assistance. 

https://calendly.com/drkellytanner/30min

Visit us at https://www.nextleveldentalhygiene.com