The Daily Standup

Lifetime Value Media•www.lifetimevaluemedia.com

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

Last refreshed: July 15th, 2025 at 4:39 AM ⓘ

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Episodes

The tech rollercoaster | David Karp

Episode 190: David Karp loves being a CS leader with all its ups and downs. But it's not for everyone. ⏱️ Timestamps: 00:00:00 - Intro 00:01:58 - Customer success is a roller coaster ride 00:04:19 - Not everyone is built for the ride 00:07:16 - Embracing unpredictability and teamwork 00:08:43 - Leadership must support the front lines 00:09:27 - Emotional resilience in customer success 00:12:02 - Serving customers in their critical moments 00:13:55 - Next up, the log flume? 📺 Lifetime Value: You...

Feb 27, 2025•16 min•Ep. 240

Canaries in the coal mine | Parker Chase-Corwin

Episode 189: The tech landscape is shifting rapidly. What part does customer success have to play? ⏱️ Timestamps: 00:00:00 - Intro 00:01:25 - Parker’s big question on CS 00:01:45 - AI, SaaS, and the market shift 00:04:16 - Should we care about disruption? 00:07:17 - Finding hope in a shifting industry 00:08:06 - The SaaS identity crisis 00:11:04 - Practical tips for staying ahead 00:11:49 - Is this really CS’s job? 00:13:13 - Wrapping up 📺 Lifetime Value: Your Destination for GTM content Websit...

Feb 26, 2025•15 min•Ep. 239

Special snowflakes | Emily Deas

Episode 188: Emily Deas has a unique chance to think about efficiency from the very beginning. ⏱️ Timestamps: 00:00:00 - Intro 00:02:27 - The challenge of scalable customer success 00:03:48 - Does everyone really want a personal touch? 00:05:35 - Choosing what NOT to do in customer success 00:07:19 - Segmenting customers for better service 00:09:03 - Generational differences in customer needs 00:10:03 - The power of checklists in CS operations 00:12:29 - Why standardized processes matter 📺 Life...

Feb 25, 2025•15 min•Ep. 238

Customer intelligence | Thomas Voigt

Episode 187: Thomas Voigt already has his eyes on the horizon beyond artificial intelligence. ⏱️ Timestamps: 00:00:00 - Intro 00:01:08 - Thomas’ bold vision for CS 00:02:06 - The call for customer intelligence 00:04:41 - Why doesn’t this exist yet? 00:06:12 - Can CRMs handle the future? 00:07:26 - AI co-pilots: hype or innovation? 00:09:46 - The human roadblock to progress 00:12:03 - Parting thoughts 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com ...

Feb 24, 2025•14 min•Ep. 237

Get educated | Ep. 186

Episode 186: Rob, Dillon, and special co-host Mickey Powell discuss how they'd recommend a newcomer learn CS from scratch. ⏱️ Timestamps: 00:00:01 - Intro 00:01:24 - No topic? Time to check Reddit 00:02:57 - Firehose time: learning in customer success 00:04:33 - A roadmap to mastering customer success 00:07:39 - Theory vs. tactics in professional growth 00:08:56 - The brutal honesty of Reddit comments 00:11:11 - Never stop learning, follow your curiosity 00:11:42 - Wrapping up! 📺 Lifetime Value...

Feb 21, 2025•13 min•Ep. 236

A digital customer success reckoning (Part 2) | Alex Turkovic

Episode 184: Alex Turkovic joins the pod for a two-part series on - what else? - digital customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:01:45 - Digital CX burnout is real 00:02:42 - Rethinking digital customer success 00:03:43 - Digital CS vs. CS at scale 00:05:13 - Automation: help or hindrance? 00:07:53 - The hybrid future of customer success 00:09:35 - The dark side of digital experiences 00:11:10 - Do what doesn't scale… for now 📺 Lifetime Value: Your Destination for GTM content Websi...

Feb 20, 2025•14 min•Ep. 235

A digital customer success reckoning (Part 1) | Alex Turkovic

Feb 19, 2025•13 min•Ep. 234

Impact & biscuits | Holly Goodliffe

Episode 183: Holly Goodliffe tells us a tale of two conversations about building digital customer success processes. ⏱️ Timestamps: 00:00:00 - Intro 00:01:52 - The challenge of proving digital CS impact 00:03:40 - A framework for connecting CS to revenue 00:06:23 - From biscuits to business: Holly’s career shift 00:08:57 - Prerequisites for a successful digital CS program 00:10:49 - Digital CS is not magic—laying the groundwork 00:12:20 - The evolution of digital CS from hype to strategy 00:12:5...

Feb 18, 2025•15 min•Ep. 233

Default to action | Chris Pitman

Episode 182: Chris Pitman is beginning his entrepreneurial journey and finding inspiration from an ancient practice. ⏱️ Timestamps: 00:00:00 - Intro 00:02:02 - Facing challenges early in customer success 00:02:52 - Negotiating with toddlers and customers 00:05:52 - Stoicism in business and life 00:08:00 - The battle within: mindset over stress 00:09:01 - Defining your boundaries in CS 00:11:29 - Balancing success, family, and fulfillment 00:13:43 - Wrapping up! 📺 Lifetime Value: Your Destinatio...

Feb 17, 2025•15 min•Ep. 232

SaaS spirit animals | Ep. 181

Episode 181: Customer success vanishes tomorrow - what department do you move to? ⏱️ Timestamps: 00:00:00 - Intro 00:01:17 - Surviving a customer success layoff 00:02:10 - Is two years of CS experience enough? 00:03:33 - The "what if CS disappeared?" test 00:04:48 - Where would you go if not CS? 00:07:01 - The surprising path to customer marketing 00:08:13 - How Reddit viewed CS career pivots 00:09:18 - The hidden feeder system in tech 00:10:39 - Wrapping up! 📺 Lifetime Value: Your Destination ...

Feb 14, 2025•12 min•Ep. 231

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