EP 31 - Lessons Learned in Managing Cross-Agency Programs through Recreation.gov

In this episode of The CX Tipping Point Podcast, Martha Dorris spoke with the intergovernmental, government/industry team that supports Recreation.gov.  Recreation.gov, also known as rec.gov, provides a one-stop shop for the public to access tools, services and information on 4,200 facilities and activities and over 113,000 individual reservable sites across the country.  Thirteen federal agencies participate and contribute to Recreation.gov.  Their customers are not only the public but the agencies that trust them with their content and represent their events and activities.

In this podcast, we discussed:

1. The lessons that they have learned governing, managing and funding a cross-agency program for 25 years.  
2. How the government and industry has partnered to achieve a common vision
3. How Recreation.gov uses feedback in many different forms to inform their decisions 
4. How Recreation.gov integrates delivery channels to provide consistent information across channels

Recreation.gov can be learned from as the government rolls our priority life events.

This episode is sponsored by Teleperformance/Senture.

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Resources Mentioned:

• Citizen Services Newsletter
• 2024 Service to the Citizen Awards Nomination Form