356: Enabling Frontline Employees Through Technology And Process Innovations
May 28, 2024•21 min
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Episode description
Frontline workers have an obvious role in the customer experience, but frontline work has changed a lot in the last five years. VP, Principal Analyst J. P. Gownder discusses the headwinds frontline workers face and the role that leaders need to embrace to be forward-thinking in how they drive effectiveness.
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