Episode 2: Gerry McGovern, Customer Carewords - Customer-Centric Experiences
Apr 17, 2018•27 min•Season 1Ep. 3
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Customer experience expert Gerry McGovern speaks with Kristina about how organizations need to shift focus away from production-based, internally-focused thinking and toward putting their customers' needs and top tasks first.
For the best experience, listen in Metacast app for iOS or Android