In this week's podcast, we discuss why it's important to have a proactive business model to anticipate challenges and get ahead of potential problems. Host: Mike Ficara Guest: Tom Cardella
We're constantly working on ways to develop a more inclusive and diverse team. It's one of the main reasons we decided to go after the veteran-owned status for TLC Associates; to really demonstrate our commitment to establishing a diverse workforce in our company. Join me as we dive into what that process was like and why it's important to me as a veteran myself. Host: Mike Ficara Guest: Tom Cardella
Last year we took one of the most important steps in solidifying TLC Associates as a veteran-friendly company. As some of you know, I myself am a retired veteran of the U.S. Military. I hold great pride in what the military showed me and believe that any veteran has the capabilities to become a great leader one day. Listen to our President and CCO, Tom Moroney on this episode of The Connected CEO. Host: Mike Ficara Guest: Tom Moroney
In this episode, The Connected CEO interviews the Director of Global Customer Operations with DSW, Tim Harpe, and a partner of TLC Associates. They will be diving in head to toe on all things business and customer service! Host: Mike Ficara Guests: Tom Cardella, Tim Harpe
We are excited to announce our new series where we will speak with some of our partners and clients. To kick it off, this week we speak with Alicia Laszewski from Brand Ethos. Alicia and Tom will share some great #TBT stories from their days working together at PRC where they first met! Host: Mike Ficara Guests: Tom Cardella, Alicia Laszewski
In business, you can wait for change to happen, or you could make your own happen. In this episode, we will talk about how you need to stop waiting for things to be different and take action now to have a successful second half of 2021. Host: Mike Ficara Guest: Tom Cardella
Connections can be considered one of the most influential parts of the business, especially in the call center industry. Over the past year, creating and maintaining connections has been a struggle for many, but not for TLC Associates. Through Zoom calls, phone calls, and finally in-person visits over the past month, we have successfully stayed inspired by the power to connect. Host: Mike Ficara Key Guest: Tom Cardella
When you take care of your employees, you're taking care of your clients. The success of a company starts with caring for those who compose it. Host: Mike Ficara Guest: Tom Moroney
It takes a village to grow a company. Commitment and dedication from front-line workers are what keeps the wheels turning for everyone. Listen to our latest podcast to hear all about our Town Halls.
Catch Part II of The Connected CEO End of Year Podcast
If a pandemic didn't stop us from growing, nothing will. In spite of everything that has happened this year, TLC Associates has done the unimaginable: we've expanded and grown, at a time that others were unfortunately not so lucky. Listen to our podcast to learn about the pathway to expansion, and the humbling fact that we've been able to maintain our doors open for our clients and our employees.
2020 isn't a slow year. TLC Associates now has two new locations in the US and one in the Dominican Republic. In this episode, we discuss the unexpected growth the company experienced, and how adapting to the new normal has been key to keeping our doors open when so many other companies have had to shut down. Host: Mike Ficara Guests: Tom Cardella, Mike Ficara
Dive into the perspective of our COO Kerry Gay. In this episode, Kerry gives us an insider perspective on how TLC functions, and why the values behind actions taken in the company are so important. Host: Mike Ficara Guest: Kerry Gay
Unlike competitors that go into larger communities to exploit their workers, TLC Associates believes in employee retention by offering a work environment focused on employee satisfaction. Listen to The Connected CEO to learn more about how we're inspired to connect with not just our customers, but also our employees.
In this week's episode, The Connected CEO Tom Cardella and CCO Tom Moroney speak on how entrepreneurs should respond to a crisis like COVID-19. Tune in to get some valuable wisdom from experienced entrepreneurs on what to be on the lookout for during a global crisis.
In this week's episode, The Connected CEO tells us the three reasons he's chosen to move away from the traditional biweekly pay structure and speaks on how it's improving his business. Tune in and find out if your business could benefit.
In this week’s episode, The Connected CEO speaks on how to handle large hurdles in business and when to seek investment. Tune in to hear advice he's given to entrepreneurs facing these issues.
In this week’s episode, The Connected CEO speaks to entrepreneurs on why a business plan and strategy are important. Tune in to hear his thoughts and an inside look into his beginnings!
In this week’s episode, The Connected CEO talks about giving back to the community and why it is important to an organization. Tune in to hear personal stories and cultural insight on how and why charity can make an impact!
In this week's episode, we continue our conversation with sales. Tom Cardella gives some valuable insight into his experiences with sales strategy.
In this week’s episode, Tom Cardella talks about the importance of combining customer service with sales. Tune in to hear some valuable insight from one of the industries experts!
In this week’s episode, The Connected CEO Tom Cardella, talks about growing where you're planted and the importance of having a varied education. Tune in to hear some key growth elements you'll want to use pushing into the new year!
In this week's episode, Tom Cardella reflects on the site visits and successes of the last year, as well as some potential 2020 trends.
This week we continue our conversation with one of my top leaders, Emma Grant, about the culture at TLC, and the future of the call center industry.
In this week’s episode Tom Cardella interviewed Las Cruces Site Director Emma Grant. They took a deep dive into some of the corporate cultural decisions that have become a source of pride within the company!
In this episode, The Connected CEO delves into how to make major decisions that lead to success and when to listen to your gut or your team. Tune in to hear Tom Cardella's unique approach to work-life balance and how the executive team and himself have created an inclusive and adaptable work culture.
In this episode, The Connected CEO gives advice to aspiring entrepreneurs on what it takes to be a top executive! Tom Cardella elaborates on the different aspects of business and what tough decisions had to be made to make sure the companies he led were successful!
In the first edition of The Connected CEO Tom Cardella dives deep into his background and the challenges and situations that have made him successful today. Stay tuned to hear entertaining stories and wise advice from The Connected CEO!
