Getting Real About Customer-Centricity (with Annette Franz)
Oct 20, 2021•30 min•Season 5Ep. 54
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Episode description
Lots of organizations talk about being customer centric; this week's guest actually makes customer centricity happen. Join the conversation as host Shawn Nason gets real with internationally recognized thought leader, keynote speaker, and author Annette Franz about focusing on the humans in Experience Ecosystems by putting customers in the center of the organization's discussions, decisions, and designs.
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