Experience Strategy Gap

What’s the difference between a traditional experience management and experience systems, how do you bridge the gap between the two – and why is today the day to get started? (Hint: The former CEOs of belly-up companies like Blockbuster or Sears could probably tell you the answer.)  Continuing last episode’s conversation on all things Experience Ecosystem™, Shawn Nason and Zack Hamilton keep the discussion going on why traditional experience management is struggling, how to make deeper customer connections your organization’s North Star and the link between taking action and lasting brand loyalty.  Learn more about your ad choices. Visit megaphone.fm/adchoices