Creating Rock Star Experiences (with James Dodkins)
Nov 24, 2021•27 min•Season 5Ep. 59
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Episode description
What does putting on an amazing heavy metal show have to do with customer experience? According to this week's guest, pretty much everything. In this edgy episode, Shawn Nason sits down with award-winning author and speaker James Dodkins to get real about the power of relationships, designing for customer success, and acknowledging the role that fear plays in CX work.
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