Blowing Up the CX Status Quo (with Blake Morgan)
Aug 18, 2021•36 min•Season 5Ep. 45
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Episode description
From launching her own business to making people’s lives better by challenging the outdated conventions of customer experience (CX), Blake Morgan is no stranger to rejecting the status quo. In this episode, host Shawn Nason sits down with Blake to talk about CX trends, the importance of leadership, and the need to operationalize Experience Ecosystems™.
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