Develop a 90-Day Plan for Your Customer Experience Transformation
Jul 18, 2022•39 min•Season 1Ep. 231
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Episode description
In this conversation, Christopher McShane, the senior vice president of customer experience at Serta Simmons Bedding chats with me about how he helped his team understand weak points in their operations. We spoke about a 90-Day plan he implented and how to develop a plan to improve both the employee and customer experience.
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