In this episode of the Change Management Podcast, Mark Jackson is joined by Henry Engelhardt, founder and former CEO of Admiral Group, to explore the powerful role of culture in organisational success. Henry reflects on Admiral’s remarkable journey from its launch in 1993 to becoming the UK’s largest car insurer, highlighting how a strong workplace culture was fundamental to that growth. He shares his perspective on what culture really means in practice, how it drives performance, and why creati...
Apr 08, 2025•23 min•Season 5Ep. 4
In this episode of the Change Management Podcast, Louise Bright reunites with Pam Heneberry, Managing Director of the Professional Development Center, to discuss the crucial elements of building a positive workplace culture. Pam shares insights on how organisational values and leadership authenticity shape culture, why curiosity is essential for senior leaders, and the importance of psychological safety for encouraging open communication. Together, they explore the nuances of leading with integr...
Dec 02, 2024•20 min•Season 5Ep. 3
Louise Bright, Pro Vice Chancellor at the University of South Wales, hosts an important conversation with Sal Naseem, former Director for London at the Independent Office for Police Conduct. They discuss the vital role of inclusive leadership and culture in the wake of recent unrest in the UK, sparked by misinformation and anti-Muslim sentiment. Sal shares his experiences and insights on how leaders can support colleagues and foster inclusivity, while also addressing the wider societal issues th...
Nov 18, 2024•20 min•Season 5Ep. 2
In this episode, Ben Calvert, Vice Chancellor of the University of South Wales, discusses the art of decision-making with Simon Hallett, Vice Chairman at Harding Lovener and Chairman of Plymouth Argyle FC. They explore how businesses and leaders can implement effective processes to move beyond intuition, balancing skill and luck to drive success. Simon also shares insights from behavioural economics and the Alliance for Decision Education, aiming to instil better decision-making in schools....
Nov 04, 2024•33 min•Season 5Ep. 1
In this episode we will chat to James Boyd, Professor of public health at La Trobe University Australia, about the Digital Health Revolution and how we change Big Data to Smart Data. The host for season 4 is Mark Jackson, Director of the South Wales Business School and co-director of the Leading Digital Transformation Intensive Learning Academy at the University of South Wales. To find out more about this podcast and our business services at USW visit https://southwales.ac.uk/business....
Mar 29, 2022•17 min•Season 4Ep. 4
In this episode we will discuss how clinical and digital strategy are brought together using the national Clinical Framework. We will cover the importance of good clinical engagement, and the use of design principles as an approach to informing strategy, and how 'Informaticians' play a key roll in facilitating this. We're joined by Allan Wardhaugh, Interim Clinical Programme Director: National Clinical Framework. The host for season 4 is Mark Jackson, Director of the South Wales Business S...
Mar 22, 2022•22 min•Season 4Ep. 3
In this episode we explore digital health and med tech; learning from the pandemic response; and the future digital health strategy for Wales. Our guest is Ifan Evans, Executive Director of Strategy at Digital Health and Care Wales and previously Director of Digital Technology and Transformation at Welsh Government. The host for season 4 is Mark Jackson, Director of the South Wales Business School and co-director of the Leading Digital Transformation Intensive Learning Academy at the University ...
Mar 15, 2022•29 min•Season 4Ep. 2
In season 4, we explore the concept of Digital Transformation, how it can apply to organisations and how it works in practice. We discuss how digital transformation can help any organisation become an agile one. In this episode we discuss what digital transformation in health care really means and explore the differences between the leadership and change challenges. We're joined by guest Bob Hudson, Interim Chair at Digital Health and Care Wales, Visiting Professor and Co-Director of the I...
Mar 15, 2022•22 min•Season 4Ep. 1
In this episode we explore the concept of Design Thinking in business and how it can leads to innovation by focusing on your customer’s needs. Hosts Professor Jonathan Deacon and Phil Harfield are joined by Simon Hall from Airway Medical. To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
Sep 09, 2021•27 min•Season 3Ep. 6
The unprecedented challenges we have experienced in planning and delivering all aspects of health and care services during the COVID-19 pandemic have acted as a catalyst for testing innovative, outcome focused approaches. This has brought a new focus to how we deliver safe, person-centred services in these exceptional circumstances, and an opportunity to take learning and modernise, with a view to future-proofing our services. Hosts Professor Jonathan Deacon and Phil Harfield are joined by...
Sep 02, 2021•29 min•Season 3Ep. 5
Everyone can be a “designer”. In this episode we discuss how to foster creativity amongst our teams. We explore strategies for creativity and serve a checklist for leaders who want to create a culture where ideas flow. We also talk about failure, and how it can be a breeding ground for innovation. Hosts Professor Jonathan Deacon and Phil Harfield are joined by Sophie Evan-Hughes, UX Manager at Confused.com. To find out more about this podcast and our business services at USW visit southwales.ac....
Aug 26, 2021•27 min•Season 3Ep. 4
In this episode we discuss opportunities for organisations to ‘redefine success in business’, through being responsive to environmental and social innovation drivers. Jonathan and Phil are joined by guest Adam Fletcher from the British Heart Foundation. In this season of The Change Management Podcast we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. To find out more about this podcast and our business services at the University of South Wales visi...
Aug 19, 2021•26 min•Season 3Ep. 3
In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we will be discussing how customers are motivated and digitally empowered to seek out ‘meaningful’ experiences with organisations. As well as exploring how organisations can better use customer insights to drive change from within. We're joined by our guest, Paul Laughlin, Director of Paul Laughlin Consultancy. To find out more about this podcast and our business serv...
Aug 11, 2021•27 min•Season 3Ep. 2
Welcome to season 3 of The Change Management Podcast. In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we introduce the concept of Design Thinking and how it leads to innovation and improved problem solving by focusing on your customer’s needs. We're joined by our guest, Delivery Coach, Damien Sangster. To find out more about this podcast and our business services at USW visit southwales.ac.uk/business...
Aug 05, 2021•27 min•Season 3Ep. 1
Change is incredibly complex and like a jigsaw with intricate pieces that all have to fit together. Where do we start? At the edges, in the middle? We all know that we need to do something and ultimately, make a difference to those around us, whoever they may be. Dr Louise Bright is joined by Kate Cooper, Head of Research, Policy and Standards at The Institute of Leadership and Management. She is a Keynote Speaker, Researcher and Forbes Blogger. In this episode, we discus...
Dec 17, 2020•17 min•Season 2Ep. 6
Most workplaces that are going through change will manage the process through projects. But how do you clearly define what a project is, how it fits into the strategic plans of the business - and is it the right thing to do? The destination may be the same, but the journey is different. In this episode, we look at the difference between project programmes and portfolios, how it is vital that they are connected so that they can be successful and more importantly, how to navigate along the right p...
Dec 15, 2020•19 min•Season 2Ep. 5
People can get promoted into management positions without having the fundamental knowledge and experience to be really effective at driving change. In this episode we explore why this happens with Victoria Hall, Partner at Make Sense Limited. We discuss techniques to help managers cope with the extra responsibility. We look at driving real change and how understanding human behaviour, motivation and performance can influence this.
Dec 03, 2020•19 min•Season 2Ep. 4
Agile is a word banded about in many guises, agile working, agile transformation, and more commonly agile projects. In its simplest form agile means: ‘able to move quickly and easily’ We think this best applies to a dynamic project environment and it's here to stay. This podcast explores, what Agile PM is what are the main components that make a real difference to the way we manage projects, and why that is good for your business. Miles Huckle shares insights and lessons learned on adopting and ...
Nov 12, 2020•18 min•Season 2Ep. 3
Digital Transformation isn’t just a tech project, it’s a people project. Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation. In this episode Dr Louise Bright is joined by Paul Laughlin, an expert in data, analytics and insight leadership. Data tells us so...
Nov 05, 2020•20 min•Season 2Ep. 2
Workplaces can be broken by dysfunctional teams. In his book ‘The Five Dysfunctions of a Team’, Patrick Lencioni reveals that trust, is the most important foundation to build cohesive and highly functioning teams. In this episode we explore why the foundation of trust is more relevant than ever in today's world of remote working and constant change. Dr Louise Bright is joined by Kevin Christie, Director at Christie Wells Associates.
Oct 29, 2020•23 min•Season 2Ep. 1
Is it easier to adapt and make changes when there is a crisis (such as the global pandemic)? Dr Louise Bright is joined by Dr Arthur Turner from The Professional Development Centre. In this episode, they’ll be discussing embedding change within teams and organisations. People respond and galvanise to a purpose. Sometimes with change you are pressured into it. Leaders need to think more about what is happening. There needs to be a balance and reflection, to make the correct decision. Peopl...
Jul 24, 2020•17 min•Season 1Ep. 6
Resilience training shouldn’t be a remedial thing, it needs to be embedded within the culture. Resilient organisations should have a prioritise Culture, management, strategy, and sound leadership. Leadership can sometimes be considered as the bridge between individuals and organisational resilience. Dr Louise Bright is joined by Pam Heneberry from The Professional Development Centre. In this episode of The Change Management Podcast, they discuss resilience during times of change. Lis...
Jul 17, 2020•15 min•Season 1Ep. 5
Dr Louise Bright is joined by Dr Amanda Smith from The Professional Development Centre. In this episode, they discuss new ways of working for teams and good practice in communication and planning change. Organisations have had a rapid shift in the way of working, Dr Amanda Smith highlights the importance of clear communication. She calls out the common assumptions that leaders can easily fall in to in this new way of working. Dr Smith highlights that the fundamentals of leadership do not change....
Jul 10, 2020•23 min•Season 1Ep. 4
Strategy is one of the most over-used but least understood words in business. Strategically savvy businesses are always monitoring their strategy and are ready to make changes, and the current pandemic makes this even more important. Listen Dr Louise bright discussing this with strategy expert Andrew Price, as they unpick strategy myths and ways organisations can really rethink their strategy.
Jun 30, 2020•17 min•Season 1Ep. 3
Dr Louise Bright talks to Rob Baker, HR Expert and Consultant, about how to ensure engagement with staff while experiencing major change. Welcome to the Change Management Podcast by the University of South Wales. In this episode, they’ll be discussing how the people within organisations are fundamental to surviving the challenges the pandemic has brought to businesses. Rob coined the phrase “a spectrum of a positivity”. He uses it to describe the levels of engagement, from staff being just onsid...
Jun 30, 2020•17 min•Season 1Ep. 2
Welcome to the Change Management Podcast by the University of South Wales. In this episode, Dr Louise Bright is joined by Miles Huckle, an expert in change management and coaching. They discuss the pandemic and how this has accelerated organisational change. This is the first episode of The Change Management podcast where we’ll delve into thinking clearly during times of change, exploring how leaders can really focus on what’s important and what will ultimately help the organisation to thr...
Jun 30, 2020•16 min•Season 1Ep. 1
