Casino Customer Service: Cocktails at the Tangiers- Nick Ippolito Interview

In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development. They analyze how casino customer service directly affects players, why it's important for other departments to understand player development, how casino players differ from retail customers, and so much more.
Topics Discussed:
How casino customer service affects players
Explaining Player Development to other departments
Servicing casino customers vs. retail customers
What's unique about players
Gambler behavior and triggers

Learn more: https://trio360.vip/casino-customer-service-cocktails-at-the-tangiers-nick-ippolito-interview-video/