Customer experience czar looks to improve interactions with state
Feb 15, 2025•22 min
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Episode description
Feb. 14, 2025 - The Hochul administration is hoping to improve the experience New Yorkers have when interacting with the state government, so we get an update on these efforts from Tonya Webster, the chief customer experience officer for New York. We talk about digitizing working papers, improving state websites, and much more.
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