Episode 419: A Better Way to Do Broadband Support with Mike Roddy
Mar 23, 2025•38 min
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Episode description
In this episode of the Broadband Bunch, host Brad Hine chats with Mike Roddy, CEO of GOCare, about the evolution of customer support in the broadband industry. They explore how omnichannel strategies—unifying support across phone, chat, SMS, and more—can reduce churn, boost satisfaction, and streamline operations. With decades of industry insight, Mike shares how GOCare is helping providers deliver the seamless, data-driven experiences today’s customers expect.
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