It was a full week! We certified some vendor partners, caught up with old friends, made new ones, signed up some new dealers, spoke on BHPH profit and cash flow and donated $40 to the Nevada gaming commission. On this Friday episode of the BHPH Morning Show, we'll recap the buzz topics, events and conversations from the classrooms, hallways, and expo hall. Oh, and we sent one lucky guy from Tennessee home with $1,000. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning S...
Jun 27, 2025•32 min
In this episode of the BHPH Morning Show, Jim Rhoads introduces The 11 P’s Playbook — a comprehensive framework designed to help dealers build not just a profitable business, but a sustainable and purpose-driven one. From foundational elements like Policies and Procedures to long-term goals like Personal Net Worth and Philanthropy, Jim walks through each “P” and explains how they interconnect to drive clarity, consistency, and lasting success. This episode offers dealers a powerful lens for eval...
Jun 20, 2025•55 min
In this White Hat Wednesday edition of the BHPH Morning Show, we’re spotlighting something big: the formation of the White Hat Way Community. For too long, honest operators in BHPH and LHPH have been riding solo—doing the right thing without much recognition, connection, or backup. That changes now. This episode is a call to the Lone Rangers out there: it’s time to link arms. We’re introducing a values-driven coalition of dealers and vendors who believe in radical transparency, mutual support, a...
Jun 18, 2025•48 min
After 40 years in the trenches, Jeff Owings drops a truth bomb that every Buy Here Pay Here dealer ought to hear. In today’s episode, we unpack his powerful message—one part warning, one part wake-up call, and all opportunity. We’ll talk survival, transformation, and why today’s leaner, meaner group of BHPH dealers might just be the best-positioned in history. From CRR as your lender's North Star to the game-changing rise of AI in underwriting and collections, this episode is a rally cry for dea...
Jun 13, 2025•40 min
In this White Hat Wednesday edition of the BHPH Morning Show, we explore how AI-powered voice agents are starting to take the mic — and why that’s not a bad thing. When deployed with purpose, these “Level 1” virtual team members can actually enhance the customer experience by handling simple, low-risk tasks with consistency and care. We’ll break down five key ways voice AI can support collections efforts from courtesy reminders to call triage. More importantly, we’ll show how White Hat-trained A...
Jun 11, 2025•51 min
In today’s episode of the BHPH Morning Show, we introduce a powerful new calculation designed to help dealers answer a critical question: How much debt can your portfolio support? Jim breaks down a practical formula that turns your portfolio’s real-world performance into a measurable debt capacity—no theory, just usable insight. Whether you're looking to expand, refinance, or simply sleep better at night, this episode will show you how to match debt load with actual loan flow. Tune in, take note...
Jun 06, 2025•42 min
"As-is" — is it a practical necessity or an ethical gray area? On this White Hat Wednesday, we’re opening the floor to both sides of the debate. Supporters say it protects dealers and keeps prices low. Critics argue it can be a license to dodge responsibility. We’ll weigh the legal, operational, and moral arguments surrounding as-is sales in BHPH — and explore how doing business the White Hat Way challenges us to raise the bar, even when the paperwork says we don’t have to. Find the BHPH Morning...
Jun 04, 2025•39 min
In this White Hat Wednesday edition of the BHPH Morning Show, we shine a light on the very limitations that often keep dealers stuck — from capital constraints to management tools. But what if those barriers are actually bridges in disguise? Join us as we unpack how today’s challenges can spark innovation, sharpen strategy, and fuel real and sustainable growth. We’ll close with a forward-looking message to remind every dealer: more is within reach than we may think! Find the BHPH Morning Show on...
May 28, 2025•23 min
Join us for a powerful conversation with Ron Heider of Heider Marketing & Advertising as we explore how #BuyHerePayHere and #LeaseHerePayHere dealers can harness the power of video to boost customer engagement and build reputation. Based on his recent NIADA feature, this episode is packed with actionable ideas and insights that align with the White Hat Way values of transparency and connection. 🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https:/...
May 23, 2025•56 min
On this White Hat Wednesday edition of the BHPH Morning Show, we're proud to announce a significant milestone: the complete White Hat Way Certification Course has now been fully archived in the cloud—professionally captured in high-definition video, high-quality audio, and transcribed into a comprehensive 90+ page transcript. This represents more than just a file dump—it's a landmark in accountability and leadership for the used car industry. White Hat Certification helps dealer principals eleva...
May 21, 2025•35 min
In this episode, we draw a bead on a skill every marksman knows: when your focus tightens, your odds of success skyrocket. Tune in at 11 EDT as we explore how the fundamentals of shooting sports—breath control, sight alignment, and deliberate aim—can be translated into business management practices that drive clarity, efficiency, and better outcomes. Whether you're leading a team, setting monthly initiatives, or making capital decisions, dialing in your focus can be the difference between a near...
May 16, 2025•37 min
Join Jim and Michelle Rhoads as they sit down with Charles Pompey and Brian Malet of Car-Lotta Credit and Car Sales, featured dealers from the April issue of UCD Magazine. In this episode, these PA dealers shares how a simple shift in customer engagement—routine courtesy calls—led to a noticeable boost in collections. Discover how regular, non-confrontational contact created stronger customer relationships, improved payment behavior, and deepened trust in the BHPH process. It's a case study in h...
May 09, 2025•34 min
On this White Hat Wednesday edition of the BHPH Morning Show, we sit down with Corinne Kirkendall, EVP of Compliance and Regulatory Affairs at PassTime GPS. We'll discuss how independent dealers are flipping the script on legalese. Contracts may be a necessary part of doing business in Buy Here Pay Here—but that doesn’t mean they have to sound like they were written by robots. We’ll break down a few hard-to-understand clauses in dealer agreements and show how ethical operators are rewriting them...
May 07, 2025•48 min
Join this Friday broadcast as we welcome Brent Carmichael, Director of Education for NIADA and a longtime champion for Buy Here Pay Here dealer success. Brent joins us to unpack the latest in BHPH education, highlight key takeaways for independent dealers, and share what’s in store for this year’s NIADA Convention in Las Vegas. We dive into: The evolving landscape of dealer education What BHPH dealers must know heading into the second half of 2025 Sneak peeks into can’t-miss sessions and network...
May 02, 2025•35 min
BHPH Dealer and Mid-Atlantic IADA Executive Director Tommy Brandis joins (via pre-recorded conversation) to talk approvals. We'll talk about what this dealer of (nearly) 33 years has learned about the BHPH customer base. We'll talk character, honesty, and much more. Stick around to hear what he has to say about repeat and referral business too! Tune in LIVE at 11 EDT! 🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/477102233...
Apr 30, 2025•54 min
On this heartfelt episode of the BHPH Morning Show, we spotlight a powerful moment of compassion from the recent BHPH United Summit. In an overwhelming show of support for our friend and colleague, Amanda Butler-Sanchez—recently diagnosed with breast cancer—the BHPH dealer community stepped up! Listeners will hear how Buy Here Pay Here dealers from across the country scanned a simple QR code and reached into their digital wallets to raise nearly $20,000 for cancer research at the MD Anderson Can...
Apr 25, 2025•20 min
In this episode, we tackle an important question: Can ethics be measured? We explore real-world ways that we'll soon be able to quantify the financial impact of operating a business with values like trust, honesty, respect, and responsibility. Tune in to learn how our KPI in development, "Kindness Performance Indicator," might just shape many aspects of the Buy Here Pay Here and Lease Here Pay Here segment in the years to come. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH...
Apr 23, 2025•29 min
In this Friday episode of The BHPH Morning Show, Jim and Michelle Rhoads break down one of the most crucial yet hard-to-understand metrics in Buy Here Pay Here: cash-on-cash return. They’ll walk you through how this calculation reveals the true performance of your deals—and what every operator can learn by measuring it over a 24-month window. Learn how to compare your initial cash risk to your annualized yield, and discover the insights it unlocks about your underwriting, pricing, and collection...
Apr 18, 2025•46 min
Think about it. Customers have some level of fear of the Buy Here Pay Here dealers who will become their financier. Dealers fear the customers they finance for a number of reasons. Lenders fear borrowers and vice versa. On this Wednesday episode, we'll offer a White Hat Way to approach the matter and build lasting relationships in the process. 🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/4771022331707392 Find the BHPH Mor...
Apr 16, 2025•55 min
Entrepreneur and financial analyst Alan Keate joins this Friday episode of the BHPH Morning Show as we review what AI has to say about the mid-range future of used car inventory. We'll discuss what ChatGPT and DeepSeek pulled together regarding the outlook for availability and pricing. Tune in at 11 EDT to hear from Alan, featured guest on the BHPH Market Watch podcast now in production, and see if the "T word" (tariffs) comes up ... Find the BHPH Morning Show on Video (Live or Archived) Find th...
Apr 11, 2025•43 min
In the last year, we've encountered more BHPH dealerships or subprime auto finance operations failing or on the brink of possible failure than is typical. In this White Hat Wednesday conversation, we'll dig more into the human coping aspect than we will the market conditions. We'll examine how business owners respond to adversity and how quickly (or slowly) some adapt to the change as they pivot to a new situation. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show...
Apr 09, 2025•44 min
More transparency and inclusion, friends! On today's LIVE podcast, we're sharing an update for White Hat Way's Founding Sponsors (LHPH Capital, DealerRE and Passtime GPS). Anyone can tune in to hear the latest on milestones achieved, status of key initiatives and any adjustments/additions to the roadmap. Megan Brooke Jones and Paul Hoyt from our team are available to join. This uncommon way to hold a meeting is the latest example of our desire to be a very "public" private company as we create i...
Apr 04, 2025•53 min
Ken Shilson once said "In BHPH, it's not what you sell but what you keep." On this White Hat Wednesday, we'll return to the subject of #CustomerRetention and share what we call "net sales" figures. It's an important ongoing conversation around customer engagement and support. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guest...
Apr 02, 2025•33 min
Session recordings started this week! We're excited to share the name, decided through social media polling: BHPH Market Watch. Tune in this Friday as we share details about the topics to be covered, guest info, etc. And, we'll recap news from this last day of March. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #...
Mar 28, 2025•34 min
We're all customers. We all know how a business can make a memorable impression on us - good or bad. Yet, we rarely make time to look at the touchpoints in our own customer interactions, especially the early ones. On this White Hat Wednesday, we'll raise some "peopling" questions from our own recent buying experiences. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim a...
Mar 26, 2025•36 min
Tune in to get a better grasp of which numbers to track and how to analyze your own Buy Here Pay Here portfolio performance. We'll demonstrate on-screen how to complete the template to be provided to any who request it. Then, those who return the completed spreadsheet will receive a FREE comparative analysis. Others can simply view and learn the method we use in determining longer-range success in collections. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE...
Mar 21, 2025•35 min
We've heard the expression "It's not only WHAT you say, but HOW you say it." What about WHERE you say it??? On this White Hat Wednesday episode of the BHPH Morning Show, we'll break down the importance of the setting when it comes earning and maintaining trust through the things we say. We'll explore things like consistency and transparency in our latest effort to infuse trust between buyers and sellers. And once again, AI offers valuable contributions on the topic. Find the BHPH Morning Show on...
Mar 19, 2025•45 min
Attorney Steve Levine returns Friday to discuss his new book "Counterpunch: Compliance Strategies for Car Dealers." Of course, we'll also ask this automotive and legal specialist what is the latest from Capitol Hill as it relates to our sector. Oh, and we'll be sure to ask for his 2 cents on our Wednesday episode and the language AI used in describing the BHPH industry. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every...
Mar 14, 2025•40 min
For a blog post, we asked DeepSeek to offer up "10 tips for poor credit consumers to know to improve their experience when shopping for auto financing." Wait 'til you hear #6!!! Tune into this White Hat Wednesday as we read and react to all of the answers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayh...
Mar 12, 2025•51 min
It's been an interesting first week of March! Join this Friday broadcast as we recap observations from across the industry of BHPH/LHPH, including reaction to some spirited conversations from the Facebook groups. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #et...
Mar 07, 2025•35 min
