Donna McNichol - You Don't Have to Be a Firefighter Manager! | Ep #15
Episode description
Donna McNichol has worked in healthcare most of her professional life as a program and personnel manager. She is currently Practice Manager for Alameda Health System and oversees outpatient infusion services there. She supervises 40+ employees from nurses to medical assistants to patient care representatives.
As a successful front-line manager, we're talking to Donna about her expertise in managing people and creating practical systems that can keep us from operating in firefighter mode -- always putting out fires and reacting in emergency mode.
Having strategic plans in place creates a workplace that is less stressful, more fun and leaves you and your team with energy to handle true emergencies that cannot be prevented.
What you will learn ...
- How to manager people with different personalities and different perspectives to avoid the "drama zone".
- Why it's important to spend most of your time dealing with situations and thinking about work this important but not urgent.
- How to stay away from emergency management all the time -- reacting to things, putting out fires.
- It's not about just getting the work done, there's a lot of energy management that needs to happen for you and your team.
- Why you should debrief after an incident with the focus on your systems and how to prevent it from happening again.
Resources
Get the full show notes and more information here: https://unleashedconsult.com/podcast/
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