Harnessing low code to improve the customer experience
May 11, 2023•16 min•Ep. 10
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Episode description
UK-based Shawbrook Bank has partnered with Pega to use low code to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving the customer experience.
Liz Lumley sits down with Shawbrook Bank and Pega to discuss the fintech partnership and the benefits of a low code platform.
Guests:
- Steve Morgan, banking industry market lead, Pega
- Russ Thornton, chief technology officer, Shawbrook Bank
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